<p>Location</p> <p>This position is 100% in-office and reports to our state-of-the-art facility on site in Syracuse, NY.</p> <p>About Rapid Response</p> <p>Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether its a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!</p> <p>Salary Range:</p> <ul> <li>$20.00/hour </li><li>Second Shift, Third Shift, & Weekend Shift Differentials </li><li>Full-time: $500 hiring bonus after 6 months of employment! </li><li>Part-time: $250 hiring bonus after 6 months of employment! </li></ul> <p>What Youll Do:</p> <ul> <li>Be the first line of defense Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America </li><li>Act fast Verify alarm events and contact appropriate emergency services, clients, or responders within seconds. </li><li>Stay cool under pressure Assess complex situations quickly and remain calm during high priority situations. </li><li>Keep accurate records Document alarm activity, calls, and actions taken with precision and professionalism. </li><li>Support the team Work independently and collaboratively to ensure coverage and maintain high service level goals. </li><li>Versatile Prepared and ready to handle inbound and outbound calls and alarms </li></ul> <p>Who You Are:</p> <ul> <li>Cool-headed and calm Youre the person others turn to in a crisis. </li><li>Detail- oriented You notice what others miss. </li><li>Tech-savvy Youre comfortable navigating computer systems and multi-tasking </li><li>Reliable You show up, stay alert, and handle your shift like a professional </li><li>Great communicator You can deliver critical information clearly and quickly, both verbally and in documentation. </li></ul> <p>What Youll Need:</p> <ul> <li>Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service </li><li>Proficient computer, written, and verbal skills </li><li>Successfully clear drug screen and background check to meet industry and security licensing requirements </li></ul> <p>What awaits you at Rapid Response</p> <ul> <li>Paid new hire training </li><li>Shift flexibility (night owls and weekend warriors welcome) </li><li>Annual salary increases and performance bonuses </li><li>Medical, Dental, Vision, and 401k </li><li>Additional compensation for special skills, particularly: bilingual in Spanish </li><li>Paid Vacation and Sick Time </li><li></li></ul>