<p>Additional Status Information: The City of Sherwood is an Equal Opportunity Employer</p> <p>Salary: $20.62/hour ($42,889.60) and more depending on qualifications, education and skills.</p> <p>Job Objective: Public Safety Dispatchers are responsible for performing data entry/retrieval tasks simultaneously while gathering and transmitting information from officers and citizens pertinent to dispatching and monitoring emergency personnel. The Public Safety Dispatcher performs analytical, administrative, and technical duties within the scope of the communications center.</p> <p>Essential Duties and Responsibilities</p> <ul> <li> <p>Answer emergency (9-1-1) and non-emergency lines and obtaining necessary details for processing incoming calls for service: including caller information, confirming location, and making independent determination of appropriate action.</p> </li><li> <p>The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.</p> </li><li> <p>Must be skilled to think quickly and under stressful situations.</p> </li><li> <p>Have the capability to actively listen and communicate effectively through clear speech and hearing.</p> </li><li> <p>The ability to follow instructions, write clearly and spell correctly.</p> </li><li> <p>The ability to establish priorities and pass on information as needed.</p> </li><li> <p>Transmitting clearly pertinent information to police, fire, and ambulance personnel. Multi-tasking and processing information quickly.</p> </li><li> <p>Operate and monitor radio channels, computer aided display (CAD) and other related communications equipment while efficiently gathering, prioritizing, and documenting.</p> </li><li> <p>Summarize information received by citizens, officers, fire, and ambulance services while exhibiting excellent customer service skills.</p> </li><li> <p>Maintaining, preparing, and distributing reports generated by CAD</p> </li><li> <p>Recording street closures, flooding, disabled traffic lights and all other instances of necessary information. Monitors weather conditions, National Weather Service phone line and operates tornado sirens.</p> </li><li> <p>Data entry to multiple programs including CAD, ACIC/NCIC and Text 911.</p> </li><li> <p>Maintains dispatch documents and records; prepares case reports.</p> </li><li> <p>Perform other duties as assigned and/or required.</p> </li></ul> <p>Qualifications</p> <p>Required: High school or GED; Must be at least 18 years of age. Specialized on the job education in a specific skill area, e.g., data processing, clerical/administrative, etc., plus 2 years related experience and/or training, or equivalent combination of education and experience. Must be available to work all shifts, weekends and/or holidays. Must be able to type 30 WPM with 90% accuracy. No visible tattoos on duty. No felony convictions. Ability to maintain accurate records, type and enter data correctly. Ability to effectively communicate on a one-on-one basis with others. Ability to maintain effective and harmonious working relationships with other employees, department officials and the public. Ability to report to work each scheduled day, and on time. Communicate with the public by phone both verbally and in writing, maintaining composure in stressful situations. Working knowledge of computers and electronic data processing. Some skill in operation of communication switchboard, including computer-aided systems, copy machines, fax machines and radio.</p> <p>Special Requirements</p> <p>All positions with the City of Sherwood are subject to a pre-employment background check. Some positions are subject to pre-employment and random drug screening. All positions are subject to reasonable suspicion drug screening. Valid Driver's License.</p> <p>Miscellaneous Information</p> <p>The City is committed to providing our employees with a competitive salary and benefit program. We offer our full-time employees a variety of benefit plans to meet their personal needs. The city contributes 6% into your 457(b) and matches up to 4%, totaling a possible 10% into your retirement. Health insurance is free to employee; excellent vacation and sick leave accruals; 12 paid holidays and a personal day! Free membership to our Rec Center for employee, and discount for family! For more specific information about the City of Sherwood's benefit program, contact the Office of Human Resources.</p>