<p>Role OverviewWe are seeking a Digital Experience, Portfolio Lead to own and elevate the end-to-end digital experience for a prestigious, high-tech client across North America. This role is ideal for a hands-on digital leader who thrives in fastmoving, high growth environments and enjoys rolling up their sleeves to drive day-to-day execution of digital solutions while shaping the future of the experience.This position sits at the intersection of technology, retail operations, and customer experience, translating global digital strategy into practical, site-level execution that delivers measurable value. You will act as both a tactical owner and trusted advisor, ensuring digital tools are adopted, optimized, and continuously improved to meet the evolving needs of a cutting-edge retail environment. #NewBusinessWhat You'll DoRegional Ownership & ExecutionOwn the digital experience across all North American retail and operational sitesServe as the day-to-day owner of digital solutions, ensuring reliability, usability, and operational fitEnsure consistency, quality, and seamless integration of digital platforms at the site levelAct quickly to diagnose issues, resolve adoption barriers, and improve performanceStrategy Execution & Real-World FeedbackExecute global digital strategy while tailoring solutions to regional and client-specific needsGather frontline feedback, operational insights, and client requirementsInfluence product evolution by feeding real-world learnings into global roadmapsClient Partnership & AdvisoryServe as a trusted digital partner to client stakeholders in a high-tech retail environmentTranslate complex business needs into clear digital, data, and experience requirementsUse data storytelling and insights to drive alignment, confidence, and momentumAdoption, Performance & ROIDrive activation, adoption, and sustained usage of digital tools across sitesDefine, track, and optimize KPIs tied to customer experience, engagement, and business impactOwn rollout plans, change enablement, and continuous optimization cyclesCross-Regional & Global CollaborationPartner with EMEA and APAC digital leads to ensure a globally consistent yet locally relevant experienceShare best practices, innovations, and lessons learned across regionsContribute to global playbooks, standards, and experience frameworksData, Insights & Technology EnablementChampion data-driven decision making across retail and operationsEnsure data quality, accessibility, and actionable insightsPartner closely with technology and data teams on reporting, system integration, and scalabilityTeam & Capability LeadershipLead and develop site-based Digital Experience LeadsBuild a strong regional digital community rooted in ownership and innovationAct as the escalation point for complex or high-impact issuesInnovation & Continuous ImprovementIdentify opportunities to enhance digital products, tools, and workflowsPilot emerging technologies and scale successful innovationsBring a start-up mindset to experimentation, iteration, and improvement What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.What You BringBachelor's degree in Digital Experience, Technology, Business, Marketing, or a related field (or equivalent experience)7+ years of experience in digital experience, product operations, retail technology, or digital transformationProven experience owning digital solutions in a hands-on, execution-focused roleStrong background in retail digital experience, omnichannel platforms, or store-level technologyDemonstrated success driving adoption and change in fast-paced, evolving environmentsExperience partnering with high-tech or start-up organizations preferredStrong analytical skills with the ability to translate data into actionable insightsExceptional communication and stakeholder management skillsComfortable operating in ambiguity and building structure where it doesn't yet existThis role must be based in the Bay Area, CaliforniaAbility to work closely with client stakeholders and regional teams is essentialSome travel may be required to support regional sites and initiativesWho We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.Qualifications & RequirementsMinimum Education Requirement: Bachelor's Degree or equivalent experienceMinimum Management Experience: 10 yearsMinimum Functional Experience: 10 years</p>