<p>Case Aide Specialist</p> <p>The Case Aide Specialist applies advanced knowledge of Child Welfare to manage complex case tickets and provide guidance to Case Aide Generalists. In this role, the specialist delivers critical administrative support that enables social workers to focus on serving children and families. They are responsible for the timely and accurate completion of ticket types requiring specialized expertise, while fostering quality outcomes and strong customer relationships. The specialist also serves as a mentor, promoting best practices, enhancing team effectiveness, and ensuring clear, proactive communication across all parties involved.</p> <p>This is a hybrid role and requires 3 days in the office.</p> <p>Experience</p> <p>Required:</p> <ul> <li>Bachelor's or Master's degree in business administration, social work / human services, or a related field </li><li>Child welfare agency and/or clerical experience </li><li>Valid driver's license, reliable transportation, and full coverage auto insurance </li><li>Successful completion of a Bureau of Criminal Identification (BCI) and a Federal Bureau of Investigation (FBI) background checks </li><li>Authorization to work in the United States </li></ul> <p>Desired:</p> <ul> <li>Licensed social worker </li><li>Knowledge in state document management systems (i.e. SACWIS, Traverse, etc) </li></ul> <p>What you'll be doing</p> <ul> <li>Act as a contributing team member by providing support services to child welfare departments, leveraging expertise in Child Welfare to deliver case research, placement assistance, supervision support, transition support, court support, case summaries, and assessment support. </li><li>Primarily focused on specialist ticket types (listed above), this role also handles generalist ticket tasks, including records requests, document processing, referral support, community resource research, visit documentation, and case audits as needed. </li><li>Perform a range of administrative tasks to complete tickets, including maintaining documentation in state systems, assisting with form completion, electronically delivering documents, and preparing reports. </li><li>Monitor, respond to, and prioritize incoming requests from agency staff, processing them as tickets and ensuring timely, professional communication throughout the process. </li><li>Documents work on each ticket clearly and frequently. </li><li>Resolves tickets in a timely manner based on priority. </li><li>Provide supervision of ticket delivery and customer communications, ensuring quality control, facilitating training and development, and resolving issues as they arise. </li><li>Monitor team performance and efficiencies, implementing necessary improvements to enhance overall effectiveness. </li><li>Create, maintain and update internal process documentation, including training materials and plans, Standard Operating Procedures (SOPs) and contact information, to ensure accuracy and accessibility for other team members. </li><li>Support customer onboarding and implementation processes to ensure smooth transitions. </li><li>Own assigned customer satisfaction and adoption and maintain strong relationships through regular supervisory conversations, meetings, and customer site visits. Discuss current utilization, gather feedback, and drive continuous improvement. </li><li>Onboard and train new case aides, ensuring they are well-prepared for their roles. </li><li>Ensures client and case confidentiality. </li><li>Promotes and fosters an environment and culture of inclusion and equity. </li><li>Performs other job-related duties as assigned. </li></ul> <p>You may be a good fit for our team if you have the following…</p> <ul> <li> <p>Skills and Abilities</p> </li><li> <p>Efficiently manage time with a sense of urgency; strong organizational skills and attention to detail.</p> </li><li> <p>Demonstrate self-motivation and resourcefulness, with the ability to multitask and adapt quickly to changing environments.</p> </li><li> <p>Strong technical acumen, including MS office applications and Microsoft Teams</p> </li><li> <p>Core Competencies:</p> </li><li> <p>Strong understanding of child welfare principles and practices.</p> </li><li> <p>Excellent written and verbal communication skills; ability to communicate concisely and professionally with the intended audience.</p> </li><li> <p>Interpersonal Skills</p> </li><li> <p>Ability to inspire and guide teams while constructively resolving disputes, assessing performance through data-driven metrics, delivering feedback, and promoting professional development, accountability, and recognition to maintain a positive, collaborative work environment.</p> </li><li> <p>Maintain confidentiality and handle sensitive information discreetly; build positive relationships with team members and clients from various backgrounds.</p> </li><li> <p>Work Environment</p> </li><li> <p>Willingness and ability to travel.</p> </li><li> <p>Must be able to sit or stand for extended periods.</p> </li></ul> <p>What we provide</p> <ul> <li>Medical (includes H.S.A. option with employer contribution), dental, and vision insurance </li><li>Short- and long-term disability </li><li>Company paid basic life insurance </li><li>401(k) with 3.5% company match and immediate vesting </li><li>Free financial education and consultation </li><li>Wellness program that helps you earn lower premiums </li><li>Robust EAP program that includes free therapy sessions, lifestyle coaching, legal/ID theft services, and more </li><li>12 weeks fully paid parental leave </li><li>Up to $5,000 adoption fee reimbursement </li><li>$500 wellness reimbursement after 60 days of employment </li><li>Generous PTO policy and 10 company paid holidays </li><li>Company paid cell phone plan </li></ul> <p>Find yourself checking a lot of these boxes but doubting whether you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Northwoods, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Northwoods is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.</p> <p>Who is Northwoods?</p> <p>Northwoods makes software solutions that improve the quality of the life of case managers and social workers in the Health and Human Services (HHS) field. Recognized as one of Columbus' top places to work, working at Northwoods means being part of a team that's passionate about making an impact on the lives of HHS professionals and the families they serve.</p> <p>We believe in creating a culture of inclusivity and accountability seeking to hire professional, passionate and driven individuals that believe in the values that we believe in:</p> <ul> <li>Curiosity - Willing to test assumptions, courage to ask questions, and active listening. </li><li>Community - Helping and mentoring each other, celebrating diversity and acknowledging our team members' contributions. </li><li>Resourcefulness - Willing to try and fail. Asking for help and trusting the expertise of our team. </li><li>Stewardship - Safeguarding Northwoods' values, culture, mission, and resources. </li></ul> <p>We believe that our team members are all accountable adults, not only to themselves but to each other, and we treat them that way. Our team works incredibly hard and is proven through dedication to their craft and our mission.</p> <p>Our Solutions</p> <p>Our products are designed for state and county social care program areas, including child welfare, childcare, child support, economic assistance and adult & aging agencies. These solutions leverage technology to allow case workers and social workers to easily collect, store, manage, and share case content and data more efficiently. By simplifying processes, our customers can spend more time engaging with the families they serve, make better informed decisions and achieve better outcomes.</p> <p>Traverse - A SaaS solution that allows for easy, on-the-go access to case files, case work and interview forms and intelligent insights on case content and materials, which lead to better engagement and better outcomes.</p> <p>Compass - Compass solution is some of our longer standing software that supports multiple markets for both state and county customers. Our focus on reducing time wasted on paperwork and administrative burdens allows case workers to better serve families in need.</p> <p>Case Aide Services - Our trusted team of experienced child welfare professionals becomes an extension of agency staff supporting them with administrative tasks such as referral and records requests, compiling documents for court, and document organization. Workers can focus on fostering healthier families without sacrificing their own well-being.</p>