<p>The VIP Concierge Agent is responsible for providing personalized services such as booking accommodations, dinning, and entertainment for our VIP guests.</p> <p>Duties:</p> <ul> <li>Build strong relationships and memorable experiences for guests to ensure a high level of guest satisfaction. </li><li>Check-in and check-out VIP guests. </li><li>Answer phones in a timely, courteous and professional matter. </li><li>Assist all hotel guests by providing information, directions, tours, entertainment etc. </li><li>Prepare and serve complimentary drinks for VIP guests. </li><li>Reserve rooms for VIP guests and accommodate any special room requests. </li><li>Input same day reservations for VIP guests, verifying marketing codes. </li><li>Book restaurant reservations for all on property outlets and cabanas for guests. </li><li>Assist in play evaluations for VIP guests. </li><li>Arrange limousine transportation for guests. </li><li>Provide support for Special Event functions. </li><li>Promptly review and respond to all VIP Service email requests from guests or hosts. </li><li>Maintain appearance and cleanliness of VIP Service and Concierge areas. </li></ul> <p>Qualifications:</p> <ul> <li>Must be at least 21 years old. </li><li>High school diploma, G.E.D or college degree preferred. </li><li>Must be able to maintain a valid license with the Gaming Control Board and a valid Alcohol Awareness Card </li><li>Experience in a Hotel/Casino environment preferred. </li><li>Experience with the AS/400 and CMS Tracking System preferred. </li><li>Knowledge of nearby destinations and directions to them. </li></ul>