<p>Department: Service</p> <p>Reports To: Service Manager</p> <p>Purpose:</p> <p>Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.? May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Performs diagnostics and repairs on John Deere equipment and technology</p> </li><li> <p>Mentors Service Technician Trainees and Service Technicians</p> </li><li> <p>Conducts or supports customer clinics</p> </li><li> <p>Perform diagnostics and repairs in the field as required</p> </li><li> <p>Accountable for billable time and assigned work orders</p> </li><li> <p>Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information</p> </li><li> <p>May participate in John Deere University Training programs required for the development of skills and knowledge</p> </li><li> <p>Operates and maintains vehicles, tools and equipment required to perform job responsibilities</p> </li><li> <p>Maintains a clean work area and performs work in a neat and orderly fashion</p> </li><li> <p>Follows all safety rules and regulations in performing work assignments</p> </li><li> <p>Maintains current knowledge of John Deere and competitive products</p> </li><li> <p>All other duties as assigned</p> </li></ul> <p>Experience, Education, Skills and Knowledge:</p> <ul> <li> <p>Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred</p> </li><li> <p>Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty</p> </li><li> <p>Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment</p> </li><li> <p>Experience operating vehicles, tools, and equipment for diagnostic purposes</p> </li><li> <p>Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred</p> </li><li> <p>Experience working cooperatively in a team environment</p> </li><li> <p>Experience communicating effectively verbally and in writing</p> </li><li> <p>Must have an adequate toolset to perform job responsibilities</p> </li><li> <p>High School Diploma, GED, or equivalent experience required; Associate degree preferred</p> </li><li> <p>Valid driver's license required; CDL (Commercial Driver's License) preferred</p> </li></ul>