<p>Description</p> <p>Join Our Community-Focused Team in Falmouth!</p> <p>Are you a motivated, service-oriented professional who thrives in a collaborative environment? We're looking for a talented Assistant Branch Manager to join our Falmouth Market Team-someone who is passionate about building relationships, leading with purpose, and making a real impact in the community.</p> <p>As Assistant Branch Manager, you'll play a key role in supporting the branch's success through strong leadership, a focus on customer experience, and operational excellence. Working alongside the Branch Manager - Small Business Specialist, you'll help lead a dedicated team, foster a welcoming environment, and ensure that every customer receives exceptional, personalized service.</p> <p>This is more than just a job-it's a chance to grow your career while supporting the financial well-being of individuals, families, and businesses in our community.</p> <p>What We Offer:</p> <ul> <li>A supportive, values-driven work culture </li><li>Opportunities for professional development and advancement </li><li>The chance to make meaningful connections with local customers </li></ul> <p>ESSENTIAL RESPONSIBILITIES</p> <ul> <li>Motivates and directs staff to exceed sales goals and customer expectations, fostering a culture of excellence. </li><li>Performs and monitors daily operations to ensure compliance with policies and procedures, maintaining a smooth and efficient workflow. </li><li>Delivers outstanding service by accurately processing transactions such as deposits, withdrawals, and payments. Manages cash drawer responsibly, adhering to balancing procedures. </li><li>Addresses customer inquiries with a positive attitude, escalating issues when necessary. Follows up to ensure resolution and customer satisfaction. </li><li>Cross-sells the Bank's products and services through tailored recommendations, based on meaningful conversations about customers' financial needs and goals. </li><li>Maintains a comprehensive understanding of current products, fees, and policies, effectively educating customers and enhancing their banking experience. </li><li>Performs all duties in accordance with regulatory compliance guidelines, ensuring the integrity of branch operations. </li><li>Takes personal initiative and sets a positive example for the team to emulate, demonstrating the values of our bank. </li><li>Facilitate a range of customer services, including account openings and identifying customer needs to recommend suitable products. </li><li>Assists with cash orders, cash management operations, and balancing the vault. Uphold dual control requirements for cash, vaults, and ATMs. Depending on location, may assist customers with safe deposit boxes. May be responsible for opening and closing the branch. </li><li>Actively participates in the Bank's customer-needs based sales program, both as an individual and a team player. </li><li>Uses technology proficiently. Utilizes digital platforms effectively to assist customers with mobile and online banking inquiries, ensuring a seamless digital experience. </li><li>The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties related and unrelated to the above, may be assigned and, therefore, required. </li></ul> <p>Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement. Member FDIC. Member DIF. Equal Opportunity Employer.</p> <p>Requirements</p> <p>COMPETENCIES</p> <ul> <li>Customer Service - Delivers personalized, community-focused service with a strong commitment to building lasting relationships; effectively manages sensitive or complex situations with empathy and prompt resolution to meet individual customer needs. </li><li>Communication - Communicates clearly and respectfully with customers, colleagues, and community members in both verbal and written forms; demonstrates active listening, patience, and a genuine interest in helping others. </li><li>Professionalism - Consistently represents the bank with integrity and a polished, approachable demeanor; fosters trust within the community through reliable and ethical conduct. </li><li>Technology - Proficient in using banking systems and digital platforms; supports customers in navigating online and mobile banking tools with a focus on security, simplicity, and personalized assistance. </li></ul> <p>SUPERVISORY SCOPE</p> <p>2-10 Direct Reports</p> <p>QUALIFICATIONS</p> <p>Education and and/or Experience:</p> <ul> <li>Education: Associate degree in retail management, business, or a related field; or an equivalent combination of education, training, and experience relevant to the community banking environment. </li><li>Banking Experience: Minimum of 2-3 years of progressive experience in retail banking, including leadership responsibilities in a branch supervisory role and direct customer engagement in a Banker position. </li><li>Retail & Supervisory Experience: At least 4 years of experience in a retail or banking environment, with a strong emphasis on team leadership, customer service excellence, and day-to-day operational problem-solving. </li><li>Professional Attributes: Demonstrated ability to handle confidential information with discretion. Strong interpersonal skills, including the ability to work with professionalism, tact, and diplomacy when interacting with customers and team members </li></ul>