<p>For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.</p> <p>Now a part of the bp portfolio, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.</p> <p>From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.</p> <p>Job Summary</p> <p>A POS Technical Analyst is responsible for providing support to all POS Store/Fuel Desk related requests. Work within POS Team, Operations, HQ and vendors as required to accomplish company objectives, goals, and targets.</p> <p>Duties and Responsibilities</p> <ul> <li>Acts as a liaison between technology teams and business units, including supporting vendor partners as required. </li><li>Facilitates the capturing of business and system requirements; works with technical team members to translate requirements into design deliverables. </li><li>Provides advice in determining a best practice approach in meeting the business requirements. </li><li>Identifies and documents functional requirements, test cases, and testing of the test cases through all phases of the project life cycle. </li><li>Partners with technology teams in identifying the appropriate solution design. </li><li>Provides training, documentation, and subject matter expertise to end users. </li><li>Identifies, analyzes, and responds to project risks. </li><li>Serves on medium to small initiatives, at times more than one. </li><li>Partners with senior analysts to review work deliverables. </li><li>Gather, interpret, and analyze data related to a system or business process. </li><li>Present recommendations to system stakeholders based on data analysis. </li><li>Research new functionality and best practices for your assigned area of responsibility. </li><li>Responsible for maintaining administrative, technical, and physical security controls on all systems that are owned or maintained by this role. </li><li>Responsible for preserving the confidentiality, integrity, and availability of data that is stored, processed, or transmitted on systems that are owned or maintained by this role. </li><li>Responsible for following all policies, procedures, standards, and guidelines of the company, including those related to data security </li><li>Ability to patch and upgrade security technologies as needed </li><li>Ability to analyze and understand log files </li><li>Basic knowledge of networking infrastructure </li><li>Available for on-call support outside of normal business hours </li></ul> <p>Qualifications</p> <ul> <li>Bachelor's degree or equivalent experience in Information Technology or related discipline. </li><li>3+ years of experience in an analyst role. </li><li>3+ years Level 1/2/3 support, or equivalent, role </li><li>3+ years Experience with in common support troubleshooting (Networking, computer hardware, Windows OS) </li><li>2+ years Retail industry experience </li><li>2+ years Exposure to PCI and data security standards </li><li>2+ years Experience with card processing, EMV and P2PE/E2EE </li><li>2+ years Experience with POS systems (hardware, software, peripherals) is preferred </li><li>2+ years Knowledge of enterprise systems (i.e. SAP) is a plus </li><li>Preferred - Knowledge in version control (ie. SVN, Bit Bucket, TFS, GIT, …..) </li><li>3+ years Knowledge in remote PC support applications (ie. Bomgar, Remote Desktop, VNC, ….) </li><li>Exposure to Powershell scripts, batch processing or scripting </li><li>Identify learning opportunities and create training documentation for team members </li><li>Monitor incoming ticket queue in Service Now and respond to reported problems and issues in a timely manner. </li><li>Troubleshoot and analyze a reported defect/question from inception to final result identifying the root cause. </li><li>Review Service now trouble tickets for trends with issues </li><li>Remotely assist with install of new and upgraded hardware and software on POS. </li><li>Ability to coordinate and drive technical projects through completion with guidance from peers </li><li>Become proficient with software tools necessary to support sites. </li><li>Demonstrate understanding of management processes and procedures </li><li>Ability to learn new software and system processes quickly utilizing self-research or team collaboration. </li><li>Participates with new implementations (acquisitions, new franchise, and construction projects) </li><li>Work with windows admin and security teams to deploy security updates as instructed by peers </li></ul> <p>With us, you'll enjoy:</p> <p>Competitive wages and annual bonus opportunity</p> <p>Medical, dental, vision and life insurance</p> <p>401(k) with a company match</p> <p>Paid vacation and holidays</p> <p>Tuition reimbursement</p> <p>A wide variety of discounts on technology, travel, food and fuel</p> <p>Opportunity for growth and advancement with company paid training</p> <p>Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-office</p> <p>Pay Range</p> <p>A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.</p> <p>Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.</p> <p>Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at appada@ta-petro.com. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.</p> <p>Working Conditions / Physical Requirements</p> <p>In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.</p> <p>Disclaimer</p> <p>This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.</p>