<p>Overview</p> <p>TopHAT Logistical Solutions, a division of Atlas Logistics, spans coverage across the United States and Canada. TopHAT is a full service "white glove" delivery company specializing in final mile, dedicated delivery. We provide world class service for retail customers coast to coast. TopHAT has been a leading service provider for over 12 years and growing. Our specialized delivery approach gives us an edge on the competition by providing world class service at an affordable price.</p> <p>The Dispatch Associate helps to manage the success of our operation in a high-volume home delivery environment. Due to the unique challenges of the industry, it is essential that applicants possess the skills necessary for success in performance-based environments that focus on client service, urgency, and continuous improvement. The Dispatch Associate II reports directly to the Location Manager.</p> <p>Key Responsibilities:</p> <ul> <li>Dispatching 5+ in home delivery teams through multiple stops. </li><li>Initiating call behinds with customers. </li><li>Accurately manage shipment updates, including customer notification and data entry into client reporting system. </li><li>Reporting delivery delays / in window times to customers. </li><li>Building relationships and establish effective communication with customers, clients, and staff to ensure continued and expanding operating improvements. </li><li>Other duties may be assigned. </li></ul> <p>Your Wellness is our Focus:</p> <ul> <li>Medical, dental, and vision for employees and dependents </li><li>Employee, Spousal, and Child Life Insurance </li></ul> <p>Financial Wellbeing:</p> <ul> <li>Generous 401(k) matching retirement plans </li><li>Pre-tax savings plans, HSA </li></ul> <p>Flexibility and Time Off:</p> <ul> <li>Paid time off including vacation, holidays, and disability leave. </li></ul> <p>Employment Type & Hours:</p> <ul> <li>Full-time position that will consist of 40 hours per week. </li><li>Hours are 10:00am to 6:00pm; Tuesday - Saturday </li><li>Possible overtime during peak season </li></ul> <p>TopHAT is an EO employer - Veterans/Disabled and other protected categories.</p> <p>Qualifications</p> <p>What You'll Need:</p> <ul> <li> <p>High School Diploma/Equivalent.</p> </li><li> <p>2-4 years' job-related experience and/or a combination of both education and experience are required.</p> </li><li> <p>Effective problem-solving, oral, and written communication skills.</p> </li><li> <p>Experience in Logistics/In-Home Delivery/Electrical preferred. Knowledge of DOT regulations a plus.</p> </li><li> <p>Ability to establish and maintain effective working relationships with employees, clients, and other outside organizations.</p> </li></ul>