<p>Job Details Job Location: Alexandria, VA Position Type: Full Time Salary Range: $21.00 - $23.00 Hourly Job Category: CVAONS</p> <p>DescriptionImagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.</p> <p>RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.</p> <p>At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.</p> <p>Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.</p> <p>Company Overview:</p> <p>RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.</p> <p>Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.</p> <p>Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.</p> <p>Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.</p> <p>RealManage is a values-based company with the following values as our guiding principles:</p> <p>Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.</p> <p>The Customer Service Representative (CSR) primarily services inbound phone calls, emails, and online chat requests to service community homeowners in answering account-related questions, making payments, and providing information about their community.</p> <p>Key responsibilities include, but are not limited to, servicing title/property closing agents, community vendors, as well as collaborating with management company staff on community-related business.</p> <p>Essential Duties and Responsibilities:</p> <p>Receives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests, while maintaining records Processes and distributes incoming and outgoing mail for the office and Associations. Prepares and assists General Manager with in-house mailings, email and software notifications Produce and track letters based on the site inspections. Maintain violation log, both active and resolved Maintenance of Corporate Records: Maintain and update the corporate records and minutes books for assigned associations Committee Coordination: Manage the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests Assist the Manager with researching resident requests, invoices, securing payments onsitesecuring locations and dates for meetings Proofread all community correspondence Ensure all customer interactions are met with the highest customer service standard Plus other work-related tasks as needed</p> <p>Qualifications High school diploma or equivalent GED. Previous experience assisting with customer billing and account issues, a plus. Previous experience providing basic technology help desk support, a plus. Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers. Bilingual language skills, a plus. Proficiency in MS Office applications (Word, Excel, and Outlook). Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing outstanding customer service. Capability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.</p> <p>Physical Requirements:</p> <p>Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer. Constantly positions self to maintain files in file cabinets The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ability to observe details at close range (within a few feet of the observer). Frequently moves boxes weighing up to 20lbs across office for various needs Works in outdoor weather conditions while onsite at various communities. Occasionally ascends/descends a ladder or stairs.</p> <p>Pay and Benefits:</p> <p>$21.00 /hour to $23.00/hour, depending on education and experience.</p> <p>Benefits include:</p> <p>Medical Insurance Dental Insurance Vision Insurance Life and Disability Insurance HSA (Required High Deductible Medical Plan to be eligible) FSA Education Reimbursement 401K matching Employee Assistance Program (EAP) 11 paid Holidays</p>