<p>THE POSITION</p> <p>The Pennsylvania Liquor Control Board (PLCB) is hiring a Human Resource Analyst 3 in the Bureau of Talent Management and Organizational Development, Curriculum Development Division. This position will serve as a Training and Development Program Manager and will independently design, develop, and manage training and development programs for the entire agency.</p> <p>If this opportunity sounds like a perfect fit for your career goals and you qualify, apply today!</p> <p>DESCRIPTION OF WORK</p> <p>This exciting role includes training and development program design, development, and management, which include the following:</p> <ul> <li>Management Trainee Program </li><li>Supervisory Development Program </li><li>Leadership Education and Development (LEAD) Program </li><li>Retail Mentoring Program </li><li>Out-Service Training Program </li></ul> <p>The incumbent will develop program curricula plans based on the specific goals of the training and development program. This position will also supervise participants in the Management Trainee program during the training year. This includes but is not limited to approving leave requests, collaborating with rotational managers to complete performance reviews at the conclusion of each training rotation, and finalizing interim and probationary performance reviews.</p> <p>Interested in learning more? Additional details regarding this position can be found in the position description.</p> <p>Work Schedule and Additional Information:</p> <ul> <li>Full-time employment </li><li>Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. </li><li>Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. You will be required to report to the Northwest Office Building in Harrisburg 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. </li><li>Salary: In some cases, the starting salary may be non-negotiable. </li><li>You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. </li></ul> <p>REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY</p> <p>QUALIFICATIONS</p> <p>Minimum Experience and Training Requirements:</p> <ul> <li>One year as a Human Resource Analyst 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or </li><li>Three years of analytical experience that includes two years of professional human resource experience, and a bachelor's degree; or </li><li>An equivalent combination of experience and training. </li></ul> <p>Other Requirements:</p> <ul> <li>You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. </li><li>You must be able to perform essential job functions. </li></ul> <p>Legal Requirements:</p> <ul> <li>You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis. </li></ul> <p>How to Apply:</p> <ul> <li>Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). </li><li>If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. </li><li>Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. </li><li>Failure to comply with the above application requirements may eliminate you from consideration for this position. </li><li>All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. </li></ul> <p>Veterans:</p> <ul> <li>Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. </li></ul> <p>Telecommunications Relay Service (TRS):</p> <ul> <li>711 (hearing and speech disabilities or other individuals). </li></ul> <p>If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.</p> <p>The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.</p> <p>EXAMINATION INFORMATION</p> <ul> <li> <p>Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).</p> </li><li> <p>Your score is based on the detailed information you provide on your application and in response to the supplemental questions.</p> </li><li> <p>Your score is valid for this specific posting only.</p> </li><li> <p>You must provide complete and accurate information or:</p> </li><li> <p>your score may be lower than deserved.</p> </li><li> <p>you may be disqualified.</p> </li><li> <p>You may only apply/test once for this posting.</p> </li><li> <p>Your results will be provided via email.</p> </li></ul> <p>Learn more about our Total Rewards by watching this short video!</p> <p>See the total value of your benefits package by exploring our benefits calculator.</p> <p>Health & Wellness</p> <p>We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*</p> <p>Compensation & Financial Planning</p> <p>We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.</p> <p>Work/Life Balance</p> <p>We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*</p> <p>Values and Culture</p> <p>We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.</p> <p>Employee Perks</p> <p>Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.</p> <p>For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.</p> <ul> <li>Eligibility rules apply. </li></ul> <p>01</p> <p>Have you been employed by the Commonwealth of Pennsylvania as a Human Resource Analyst 2 for one or more years full-time?</p> <ul> <li>Yes </li><li>No </li></ul> <p>02</p> <p>If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.</p> <p>03</p> <p>How much full-time analytical experience do you possess?</p> <ul> <li>3 years or more </li><li>2 but less than 3 years </li><li>1 but less than 2 years </li><li>Less than 1 year </li><li>None </li></ul> <p>04</p> <p>If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.</p> <p>05</p> <p>How much full-time professional analytical experience do you possess in human resources?</p> <ul> <li>2 years or more </li><li>1 but less than 2 years </li><li>Less than 1 year </li><li>None </li></ul> <p>06</p> <p>If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.</p> <p>07</p> <p>How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.</p> <p>If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.</p> <p>You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.</p> <ul> <li>30 credits or more </li><li>Less than 30 credits </li><li>None </li></ul> <p>08</p> <p>How many semester credits of graduate level coursework have you completed in human resources; public, business, or hospital administration; labor or industrial relations; industrial engineering; management; any field of psychology (industrial/organizational, assessment, educational, applied, etc.); any field of law (employment, criminal, corporate, etc.); educational or vocational counseling; or other fields closely related to human resources? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.</p> <p>If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.</p> <p>You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.</p> <ul> <li>30 credits or more </li><li>Less than 30 credits </li><li>None </li></ul> <p>09</p> <p>CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.</p> <p>All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.</p> <p>Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.</p> <p>If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.</p> <p>If you have general questions regarding the application and hiring process, please refer to our FAQ page.</p> <ul> <li>Yes </li></ul> <p>10</p> <p>WORK BEHAVIOR 1 - TRAINING DELIVERY</p> <p>Conducts meetings, conferences, workshops, trainings, and seminars using multiple delivery methods such as instructor-led classrooms and workshops, remote web-casts, self-guided web-based training, and e-learning options. Works with subject matter experts to deliver specific training programs.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience conducting meetings, conferences, workshops, trainings, and seminars using a variety of delivery methods. I was responsible for delivering in-person AND e-learning training. </li><li>B. I have experience conducting meetings, conferences, workshops, trainings, and seminars. I was responsible for delivering in-person OR e-learning training. </li><li>C. I have successfully completed college-level coursework related to training or public speaking. </li><li>D. I have NO experience or coursework related to this work behavior. </li></ul> <p>11</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>Your experience conducting in-person training. </li><li>Your experience conducting e-learning training. </li><li>Your level of responsibility. </li></ul> <p>12</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>13</p> <p>WORK BEHAVIOR 2 - NEEDS ASSESSMENTS</p> <p>Conducts needs assessments by surveying employees, researching, and analyzing current training and future programs to fulfill departmental objectives. Provides recommendations for training programs from identified areas of need.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience conducting assessments of employees to identify training needs. I was responsible for identifying areas of need and providing recommendations for training programs. </li><li>B. I have experience conducting assessments of employees to identify training needs. I was responsible for identifying areas of need; however, someone else was responsible for providing recommendations for training programs. </li><li>C. I have successfully completed college-level coursework related to identifying training needs, staff development, or business analysis. </li><li>D. I have NO experience or coursework related to this work behavior. </li></ul> <p>14</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>Your experience conducting assessment of employees to identify training needs. </li><li>Your experience identifying areas of training needs. </li><li>Your experience providing recommendations for training programs. </li><li>Your level of responsibility. </li></ul> <p>15</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>16</p> <p>WORK BEHAVIOR 3 - TRAINING DEVELOPMENT</p> <p>Participates in the development of training programs by researching and applying appropriate learning theories. Develops the content and training materials for soft-skills programs and works with subject matter experts to develop program area-specific content.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience developing training programs. I was responsible for developing the content and materials for soft-skills training and working with subject matter experts to develop program area-specific content. </li><li>B. I have experience developing training programs. I was responsible for developing the materials for soft-skills training; however, someone else worked with subject matter experts to develop program area-specific content. </li><li>C. I have successfully completed college-level coursework related to training development, education, or adult learning. </li><li>D. I have NO experience or coursework related to this work behavior. </li></ul> <p>17</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>Your experience developing soft-skills training programs. </li><li>Your experience developing program area-specific training programs. </li><li>Your level of responsibility. </li></ul> <p>18</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>19</p> <p>WORK BEHAVIOR 4 - PROGRAM EVALUATION</p> <p>Implements evaluation tools to ensure training outcomes and objectives are met, determines the quality of the training program, and identifies developmental opportunities. Analyzes training evaluation data to guide the development, revision, and incorporation of new material into current and future training programs.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience evaluating training data to ensure training outcomes and objectives are met. I was responsible for providing recommendations to improve current or future training programs. </li><li>B. I have experience evaluating training data to ensure training outcomes and objectives are met. Someone else used the data I analyzed to make recommendations for improving current or future training programs. </li><li>C. I have successfully completed college-level coursework related to data analysis, research, or statistics. </li><li>D. I have NO experience or coursework related to this work behavior. </li></ul> <p>20</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>your experience evaluating training data to ensure training outcomes and objectives are met. </li><li>Your experience providing recommendations for improving current or future training programs. </li><li>Your level of responsibility. </li></ul> <p>21</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>22</p> <p>WORK BEHAVIOR 5 - COMMUNICATION</p> <p>Prepares and presents technical or narrative documents pertaining to training activities such as training manuals, visual aids, and participant and facilitator guides. Authors narrative and analytical reports that determine the extent to which the programs support the development needs and recommends changes or improvements to the program.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have prepared AND presented materials pertaining to training activities such as training manuals, visual aids, and participant and facilitator guides. </li><li>B. I have prepared materials pertaining to training activities such as training manuals, visual aids, and participant and facilitator guides; OR I have presented materials, prepared by someone else, pertaining to training activities such as training manuals, visual aids, and participant and facilitator guides. </li><li>C. I have prepared materials including software-generated, technical, or narrative reports, tables, graphs, or charts; OR I have presented materials, prepared by someone else, which included software-generated, technical, or narrative reports, tables, graphs or charts. </li><li>D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism. </li><li>E. I have NO experience or training related to this work behavior. </li></ul> <p>23</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>Your experience preparing and/or presenting materials pertaining to training activities such as training manuals, visual aids, and participant and facilitator guides. </li><li>Your experience preparing and/or presenting materials including software-generated, technical, or narrative reports, tables, graphs, or charts. </li><li>Your level of responsibility. </li></ul> <p>24</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>25</p> <p>WORK BEHAVIOR 6 - TECHNICAL ASSISTANCE</p> <p>Provides technical assistance and consultative services to employees and supervisors on equal employment opportunity and the Americans with Disabilities Act (ADA). This includes assessing and acting on allegations of discrimination or requests for reasonable accommodation.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience providing technical assistance and consultative services to employees and supervisors on equal employment opportunity AND the Americans with Disabilities Act (ADA). </li><li>B. I have experience providing technical assistance and consultative services to employees and supervisors on equal employment opportunity OR the Americans with Disabilities Act (ADA). </li><li>C. I have experience providing technical assistance and consultative services on human resource topics other than equal opportunity or the Americans with Disabilities Act (ADA); OR I have successfully completed college-level coursework related to employment law. </li><li>D. I have NO experience or coursework related to this work behavior. </li></ul> <p>26</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>Your experience providing technical assistance and consultative services on equal employment opportunity. </li><li>Your experience providing technical assistance and consultative services on the American with Disabilities Act (ADA). </li><li>Your experience providing technical assistance and consultative services on human resource topics not related to equal employment opportunity or the Americans with Disabilities Act (ADA). </li><li>Your level of responsibility. </li></ul> <p>27</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>Required Question</p> <p>Employer Commonwealth of Pennsylvania</p> <p>Address 613 North Street</p> <p>Harrisburg, Pennsylvania, 17120</p> <p>Website http://www.employment.pa.gov</p>