<p>Site: The Brigham and Women's Hospital, Inc.</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Job Summary</p> <p>Summary</p> <p>Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department. Does this position require Patient Care?</p> <p>Essential Function</p> <ul> <li>Performs clerical and other duties to assist in the general administration of the floor or unit. </li><li>Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner. </li><li>Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit. </li><li>Schedules consultations, tests, procedures, and patient transport to other departments. </li><li>Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput. </li><li>Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs. </li><li>May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by depart </li></ul> <p>Qualifications</p> <p>12 hour shifts, 7a-7:30p, every other weekend, minimum of one major summer and one major winter holiday, cannot provide set schedule</p> <p>Education</p> <p>High School Diploma or Equivalent preferred</p> <p>Can this role accept experience in lieu of a degree?</p> <p>No</p> <p>Licenses and Credentials</p> <p>Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Nursing Assistant [LNA - New Hampshire] - New Hampshire Board of Nursing preferred</p> <p>Experience</p> <p>Healthcare experience 1-2 years required</p> <p>Knowledge, Skills and Abilities</p> <ul> <li>Ability to multitask and handle stress crisis situations effectively. </li><li>Demonstrated knowledge of medical terminology required. </li><li>Demonstrated typing skills and computer experience required. </li><li>Good interpersonal, organizational, and oral and written communication skills required. </li><li>Ability to lift and transport patients using the appropriate physical technique in a safe manner for the patient and self according to Safe Patient Handling Guidelines. </li></ul> <p>Additional Job Details (if applicable)</p> <p>Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)</p> <p>Remote Type</p> <p>Onsite</p> <p>Work Location</p> <p>45 Francis Street</p> <p>Scheduled Weekly Hours</p> <p>36</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>