<p>Kforce has a client in NYC that is seeking a Call Center Representative.</p> <p>Responsibilities:</p> <ul> <li>Provide high quality on-line and telephone assistance to all customers - Member, Small Groups, Commercial Brokers and Medicare Brokers </li><li>Provide high quality handling of customer inquiries, via mail, e-mail and on-line inquiries and chat sessions </li><li>Resolve inquiries and issues relating to all aspects of commercial member, employer and broker business: Member, Broker and Employer questions and issues regarding eligibility, benefits, claims process, IT Medicare and IT Commercial product questions and various other customer support functions; Employer/Broker questions and issues regarding group credentialing, commissions, member rosters and eligibility, premium bills, premium payments and reconciliation and service-related projects </li><li>Make recommendations to management concerning problems, problem trends and process improvement </li><li>Maintain an open exchange of information with internal and external customers </li><li>Work with Quality Assurance team to understand, track and trend quality performance issues* Able to communicate with different individuals </li><li>Bilingual in Spanish and English ideal, but not required </li><li>Great note taking skills and ability to work autonomously </li><li>Background in healthcare industry is nice to have, but not required </li><li>To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed </li><li>Relevant education and/or training will be considered a plus </li></ul>