<p>Job Description</p> <p>Description</p> <p>The Senior Monitoring Engineer in Springfield, VA is a senior-level technical expert who is accountable for the advanced troubleshooting, performance analysis, and optimization of enterprise monitoring platforms. This position is responsible for the design, implementation, and ongoing enhancement of observability solutions in hybrid environments, including on-premises, cloud, and virtual infrastructure. The engineer is responsible for the final escalation point for complex monitoring issues, collaborates with other teams to guarantee system reliability, and promotes best practices in observability.</p> <p>Key Responsibilities:</p> <ul> <li>Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability platforms and tools. </li><li>Lead root cause analysis (RCA) for major incidents and recurring performance issues. </li><li>Maintain, configure, and optimize monitoring tool deployments across cloud (e.g., AWS, Azure), on-premises, and VMware environments. </li><li>Design and implement custom dashboards, synthetic monitoring, and service-level objectives (SLOs). </li><li>Develop and maintain alerting strategies that reduce noise and ensure actionable notifications. </li><li>Work closely with application, infrastructure, DevOps, and security teams to define monitoring requirements and integrate observability into CI/CD pipelines. </li><li>Analyze metrics, logs, and traces to ensure end-to-end service visibility and performance optimization. </li><li>Assist in onboarding applications and teams into the observability platform. </li><li>Provide training and mentorship to Tier 1 and Tier 2 support teams. </li><li>Ensure platform resilience, availability, and compliance with internal standards and SLAs. </li><li>Participate in on-call rotations for high-priority incidents as needed. </li></ul> <p>Qualifications</p> <p>Required Education & Experience:</p> <ul> <li>BS an 9 years experience; MS and 7 years experience; may accept additional experience in lieu of degree. </li><li>5+ years of experience in IT infrastructure, application performance monitoring, or site reliability engineering (SRE). </li><li>2+ years of hands-on experience using platforms such as Dynatrace, Zabbix, and monitoring tools in VMware Cloud Foundation (VCF). </li><li>Solid understanding of observability concepts including metrics, logs, traces, and user experience monitoring. </li><li>Experience supporting complex, distributed systems in cloud and hybrid environments. </li><li>Proficient with scripting and automation (e.g., PowerShell, Python, Bash, or Ansible). </li><li>Strong understanding of networking, Linux/Windows systems, containers, and application architectures (microservices, APIs, etc.). </li><li>Experience curating and implementing dashboards. </li><li>Excellent troubleshooting and problem-solving skills. </li><li>Strong written and verbal communication. </li><li>Ability to work independently and collaboratively across teams. </li><li>Customer-focused mindset and attention to detail. </li><li>Continuous learning and adaptability in a fast-paced environment. </li></ul> <p>Required Clearance:</p> <ul> <li>US Citizenship. </li><li>Active secret security clearance with the ability to obtain a top secret clearance. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Dynatrace Associate or Professional Certification. </li><li>Experience with Dynatrace, including OneAgent deployment, Smartscape, PurePath, and Davis AI. </li><li>Experience with integration of Dynatrace with tools such as ServiceNow, Splunk, Jira, or CI/CD pipelines. </li><li>Experience with other observability tools (e.g., Prometheus, Grafana, New Relic, AppDynamics, Splunk, Elastic). </li><li>Familiarity with DevOps practices and Infrastructure-as-Code (e.g., Terraform). </li><li>Understanding of ITIL framework and change management processes. </li></ul> <p>Overview</p> <p>SAIC accepts applications on an ongoing basis and there is no deadline.</p> <p>SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.</p> <p>We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.</p>