<p>Position Title Counseling Center Office Manager Non-Discrimination Statement</p> <p>The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.</p> <p>Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.</p> <p>The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:</p> <p>Elizabeth M. Garcia</p> <p>Title IX Coordinator</p> <p>Office of Institutional Compliance & Title IX</p> <p>Institute of Molecular Biology & Medicine, Suite 315</p> <p>elizabeth.garcia2@scranton.edu</p> <p>(570) 941-6645</p> <p>https://www.scranton.edu/compliance-titleix/</p> <p>The University of Scranton is an Equal Opportunity Employer/Educator.</p> <p>University Mission</p> <p>The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The University's mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at https://www.scranton.edu/about/jesuit-tradition/index.shtml.</p> <p>Department Counseling Center Job Purpose</p> <p>The Office Manager is responsible for supporting the daily operations of the Counseling Center including patient scheduling, electronic records management (Medicat), patient triage, preparing and compiling reports. A capacity for independent judgement and innate ability to appropriately communicate with various University constituents, especially students, is required. Confidentiality regarding patient health records must be maintained, which includes a strong working knowledge of FERPA and HIPAA regulations. The Office Manager reports directly to the Director of the Counseling Center and is expected to support the professional staff and flow of clients accessing the Counseling Center.</p> <p>Essential Duties</p> <ul> <li>Manage all functions of Medicat including, but not limited to, scheduling appointments, report generation, compiling data, editing forms, and supporting staff with system training and updates </li><li>Open and close office daily while managing phone calls/messages, greeting/directing students for appointments, support with walk-in appointments, support with crisis appointments, calendars for each counselor, creating the on-call schedule each semester, staff meeting schedules, and psychiatric appointment schedule including appointment confirmations of students and coordination of appointments with advanced practitioners </li><li>Communicates effectively in person, via telephone, and email with students, parents, faculty, administrators, and other University staff and ensures all are treated with respect and professional courtesy </li><li>Schedules appointments, manages the department's calendar, email account and manages/oversees provider schedules </li><li>Orders departmental, office supplies and completes various financial/budget tasks such as purchase orders, check vouchers, deposits, expense forms, etc. </li><li>Maintains the Counseling Center's website through the Content Management System (CMS) and create marketing materials for the department; oversees social media posts/presence </li><li>Assists Director with preparing reports including, but not limited to, Board of Trustees reports, annual reports, and assessment reports </li><li>Oversee administration of surveys for Counseling Center assessments </li><li>Maintain an up to date list of community mental health resources </li></ul> <p>Additional Skills Required</p> <ul> <li>Proficiency using Canva </li><li>Effective administrative/office management skills </li><li>Competent working knowledge of current computer software applications (Microsoft Office, Word and Excel) and demonstrated , strong technical skills </li><li>Ability to effectively communicate with students, parents, administrators, faculty, and staff members and outside constituencies </li><li>Ability to uphold and model high standards of confidentiality required of health care facility employees </li><li>Strong organizational and time management skills </li><li>Must be able to support the University's commitment to fostering a diverse, equitable, and inclusive culture </li><li>Must be able to respect, support and contribute to the University's Catholic and Jesuit mission </li></ul> <p>Minimum Education Requirements</p> <ul> <li>High school diploma or equivalent is required </li></ul> <p>Preferred Education</p> <ul> <li>Associate's degree preferred </li></ul> <p>Minimum Job Experience Requirements</p> <ul> <li>Minimum of two (2) years' clerical and/or administrative assistant experience </li></ul> <p>Preferred Qualifications</p> <ul> <li>Demonstrated office operations/management skills in a health care setting is preferred </li><li>Previous experience with electronic medical records is preferred </li></ul> <p>Years of Experience 2 University Classification Clerical FLSA Classification Non-Exempt Schedule/Work Hours Monday through Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required. Full Time/Part Time Full-Time Annual Schedule 12</p> <p>Posting Details</p> <p>Posting Details</p> <p>Special Instructions to Applicants Posting Number S1001P Open Date 02/23/2026 Close Date 03/04/2026 Open Until Filled No</p>