<p>Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process.</p> <p>Department: Information Systems</p> <p>Shift/Schedule: Full Time (40 hrs/wk)</p> <p>GENERAL SUMMARY</p> <p>Works under the supervision of the Help Desk Manager. The Assistant Help Desk Specialist's primary job function is to perform, in order, all I.S. activities based upon operating instructions. Assist the Help Desk Manager in other tasks. This position may work on any of the three shifts as staffing requires. Performs other duties as assigned.</p> <p>QUALIFICATIONS</p> <p>Education:</p> <ul> <li>High School Diploma or successful completion of an equivalent High School Exam Required </li><li>Associate Degree in IT - specific curriculum preferred </li><li>Bachelor Degree with IT - specific curriculum preferred or, Associate Degree with Software Development Certification preferred </li></ul> <p>Licensure:</p> <ul> <li>None </li></ul> <p>Experience:</p> <ul> <li>Three years of IT Help Desk experience preferred or, three years software development preferred </li></ul> <p>JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS</p> <p>The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.</p> <ol> <li> <p>Performs IS operational procedures</p> </li><li> <p>Uses good interpersonal, verbal and written skills when dealing with customers.</p> </li><li> <p>Monitors program display screens as directed.</p> </li><li> <p>Verifies that reports for various users are complete before releasing them from the I.S. department.</p> </li><li> <p>Maintains all documentation on each shift.</p> </li><li> <p>Assists helpdesk clients with questions concerning software and hardware.</p> </li><li> <p>Enters and updates asset information as necessary.</p> </li><li> <p>Follows established procedures to assist customers with desktop, laptop, terminal, printers, and scanner issues.</p> </li><li> <p>Prioritizes incoming calls and escalates to appropriate level as necessary.</p> </li><li> <p>Utilizes call tracking software to record and resolve customer issues.</p> </li><li> <p>Other duties as assigned.</p> </li></ol> <p>Thank you for your interest in Southern Ohio Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status.</p> <p>Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.</p>