<p>As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.</p> <p>Essential Functions</p> <ul> <li> <p>Triages calls and inquiries from customers.</p> </li><li> <p>Assigns and schedules service requests from clients or company personnel.</p> </li><li> <p>Manages resources efficiently and effectively for all scheduled service.</p> </li><li> <p>Monitors service orders assigned to technicians.</p> </li><li> <p>Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).</p> </li><li> <p>Reconciles various CRM reports on a monthly basis.</p> </li><li> <p>Works closely with the Branch Procurement Specialist(s) with resource and project planning.</p> </li><li> <p>Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.</p> </li><li> <p>Performs other service coordinator duties as assigned.</p> </li></ul> <p>Minimum Qualifications:</p> <ul> <li> <p>Associates degree or higher preferred or 2-5 years equivalent industry experience.</p> </li><li> <p>Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.</p> </li><li> <p>Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.</p> </li><li> <p>Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.</p> </li><li> <p>Possesses strong planning and organizational skills, both written and verbal.</p> </li><li> <p>Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.</p> </li></ul> <p>Preferred Qualifications:</p> <ul> <li> <p>1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.</p> </li><li> <p>Previous working experience with project or resource coordination.</p> </li><li> <p>Bookkeeping/accounting experience preferred.</p> </li></ul> <p>The potential compensation range for this role is below.</p> <p>$22/hr - $27/hr</p> <p>The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $22.60 - $27.69</p>