<p>Kforce is immediately adding a full-time Systems Administrator to remotely support of our nationally recognized, Consumer and Commercial Electronic R&D client in Boise, ID. The Systems Administrator will manage Issue Resolution, and work with customer's IT, end users and OEM vendors to resolve issues.</p> <p>Pre-Install, System Configuration, and Compatibility:</p> <ul> <li>Perform Integration and Compatibility Testing </li><li>Install/Configure Server Software </li></ul> <p>Support, Issue Resolution and Escalation</p> <ul> <li>Provide subject matter expertise on technical functionality, service and support of all system functions </li><li>The System Administration role is focused on proactive work and system configuration </li><li>Perform triaging of issues and determining if they reside with output device, card reader, embedded Secure Release Here software, external Secure Release Here Sentry device, network, or server(s) </li><li>Review Ticketing System(s): Reviewing tickets submitted to determine if system issues exist </li><li>Create and Maintain Documentation: Create documentation for Customer regarding processes and procedures and log any troubleshooting steps taken to correct common/typical problems </li></ul> <p>Scheduled Weekend Work:</p> <ul> <li>Provide support for BANA initiated and scheduled weekend work such as server updates, disaster recovery testing, etc., with the following limitations: a) Subject to Pharos resource availability. b) Minimum of 2 weeks advance notice required. c) Scheduled in advance and confirmed with Pharos </li></ul> <p>7x24 Escalated Support:</p> <ul> <li>Provide an escalation engineer on standby for priority 1 or priority 2 issues, acting as an escalation point for the System Administrators* Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years of working experience in related fields desired </li><li>Broad knowledge of corporate organization, job, and policies </li><li>Comprehensive business, technical or functional knowledge at an expert level </li><li>Communicate tactfully with diplomacy up to senior management levels within an organization </li><li>Active listening skills and ability to adjust messages to audience level </li><li>Problem-solving skills (proactive, reactive and creative) </li><li>Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination </li><li>Well-versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation </li></ul>