<p>JobID: 210613495</p> <p>Category: HR Service Delivery</p> <p>JobSchedule: Full time</p> <p>Posted Date: 2025-05-08T14:21:48+00:00</p> <p>JobShift:</p> <p>:</p> <p>Global Employee Services (GES) is a best-in-class global HR service delivery organization, servicing the entire global population of JPMC, currently totaling over 270,000 employees worldwide, in 60 countries. GES provides vital services in the area of Payroll, Employee Servicing, Employee On and Off Boarding, Data Management, Retirement Benefits Administration and Project Management. GES supports the firm in achieving its strategic priorities by leveraging the core principles that define the group's culture and provide the basis for planning and decision-making in all areas: Superior Employee Experience; Operational Excellence; Efficient Global Coverage and Commitment to our People.</p> <p>As a Retirement Administration Senior Professional within our team, you will be responsible for supporting the Retirement Services Team. Responsibilities include, but not limited to, acknowledging, processing and updating all inbound documentation as it relates to Pension, Retirement and Benefits case work. Handling the distribution of various Fulfillment items and products and updating employee/former employee Oracle HCM and PeopleSoft records as needed.</p> <p>This position requires a full-time commitment to working 100% in-office, ensuring seamless collaboration and direct engagement with our team</p> <p>Job Responsibilities</p> <ul> <li>Research and validate participant information in accordance with Plan rules and regulations </li><li>Validate accuracy of documentation received from employees/former employees </li><li>Prepare and review calculations, distribution packages and payments </li><li>Collaborate with actuary as needed </li><li>Process pension distribution forms received daily </li><li>Process Retirement Services cases in Service Now as needed </li><li>Manage workflow to assure cases and fulfillment distributions are completed within the required Service Level Agreement (SLA) </li><li>Support data gathering and research on moderate to complex cases </li><li>Handle both telephone and written inquires </li><li>Research and respond to escalations as needed </li></ul> <p>Required qualifications, capabilities, and skills</p> <ul> <li>Strong customer service skills (the position requires outbound calls with participants) </li><li>Strong organizational skills and ability to multitask </li><li>Strong analytical and problem-solving skills </li><li>Ability to work independently to meet established SLA's in a fast-paced environment </li><li>Must be able to effectively manage through peak volume periods </li><li>Strong verbal and written communications skills, with proven ability to work with all levels of personnel </li><li>Requires attention to detail and the ability to follow through and resolve outstanding issues </li><li>Proficient with Microsoft products; including Word and Excel </li><li>Must be able to maintain a high degree of confidentially </li><li>Demonstrate initiative, be a self-starter, fast learner, and team player </li></ul> <p>Preferred qualifications, capabilities, and skills</p> <ul> <li>Bachelor's degree or equivalent experience </li><li>Several years' experience in Pension/Retirement administration preferred </li></ul>