<p>Client Overview:</p> <p>Our client is looking to add a Customer Experience Manager to their growing team. They are actively building out their people infrastructure and require a hands-on customer/client service leader who can help stabilize, scale, and elevate core customer service teams/ sales operations while supporting leadership through ongoing organizational growth and change.</p> <p>Salary/Hourly Rate:</p> <p>$60k - $70k Depending on experience + Bonus</p> <p>Position Overview:</p> <p>Our client is seeking a Customer Experience Manager to lead and optimize their growing customer experience team. The Customer Experience Manager will oversee daily operations, manage scheduling, and monitor performance to ensure a seamless customer journey. This Customer Experience Manager role requires flexibility to work non-standard hours, including evenings, weekends, and holidays. The ideal Customer Experience Manager has a background in managing call centers and sales.</p> <p>Responsibilities of the Customer Experience Manager:</p> <ul> <li>Set clear performance expectations and KPIs, regularly evaluate team output, provide actionable feedback, and identify opportunities for skill development and training. </li><li>Lead, coach, and support team members to ensure a high standard of service, while fostering a collaborative, positive, and growth-oriented environment. </li><li>Manage scheduling and daily operations to ensure consistent coverage, efficiently allocate resources, and quickly adjust to shifting priorities or unexpected changes. </li><li>Oversee the resolution of complex, high-priority issues, analyze feedback and operational data to identify trends, and partner across teams to improve processes and the overall customer experience. </li></ul> <p>Required Experience/Skills for the Customer Experience Manager:</p> <ul> <li>3 - 5+ years of experience managing a team. </li><li>HubSpot experience required. </li><li>Flexible availability to work non-standard hours, including weekends, evenings, and holidays. </li></ul> <p>Preferred Experience/Skills for the Customer Experience Manager:</p> <ul> <li>Healthcare industry experience is preferred. </li></ul> <p>Education Requirements:</p> <ul> <li>Bachelor's degree or equivalent experience in a relevant field is required. </li></ul> <p>Benefits:</p> <ul> <li>Medical, dental, and vision. </li><li>PTO. </li><li>401(K) + match. </li></ul>