<p>As a Technical Support Supervisor here at Honeywell, you will have the opportunity to lead a team of technical support professionals, ensuring that our customers receive exceptional service and support in life safety solutions. Your leadership will be vital in resolving complex technical issues and enhancing customer satisfaction.</p> <p>In this role, you will impact the overall efficiency and effectiveness of our technical support operations, driving improvements in service delivery and customer engagement within the life safety sector.</p> <p>KEY RESPONSIBILITIES</p> <ul> <li>Lead and mentor a team of technical support specialists, providing guidance and support. </li><li>Oversee the resolution of complex technical issues related to life safety services, ensuring timely and effective solutions. </li><li>Collaborate with cross-functional teams to enhance support processes and customer experience. </li></ul> <p>YOU MUST HAVE</p> <ul> <li>4+ years of experience in technical support or a related role. </li><li>Strong leadership skills and experience managing a team. </li><li>In-depth knowledge of technical support processes and tools specific to life safety services. </li><li>Experience with customer relationship management software and ticketing systems. </li></ul> <p>WE VALUE</p> <ul> <li>Bachelor's degree in a related field. </li><li>Experience in a supervisory role within technical support for life safety services. </li><li>Ability to drive continuous improvement and implement best practices. </li><li>Familiarity with Connected Lift Safety Services (CLSS) </li></ul> <p>BENEFITS OF WORKING FOR HONEYWELL</p> <ul> <li>Benefits - Medical, Vision, Dental, Mental Health </li><li>Paid Vacation </li><li>401k Plan/Retirement Benefits (as per regional policy) </li><li>Career Growth </li><li>Professional Development </li></ul>