<p>Position: LAN Admin/ Workstation Support/Field Support/PC Tech / Desktop Admin</p> <p>Location: Richmond, VA 23227</p> <p>Duration: 12 months</p> <p>Job ID: 174818</p> <p>Job Overview:</p> <p>The LAN Administrator will provide workstation support, field support, and desktop administration services. This role requires a local candidate within 50 miles of Richmond, Virginia, and involves troubleshooting, configuring, and maintaining client workstations, imaging systems, and software applications. The position includes an on-call rotation and requires strong customer service skills.</p> <p>Responsibilities:</p> <ul> <li>Diagnose and troubleshoot computer issues, including imaging via SCCM and handling large volumes of imaging requests. </li><li>Resolve imaging issues for PCs, laptops, tough books, tablets, and other devices. </li><li>Configure and test client workstations for VPN access using secure token identification. </li><li>Install and configure core applications and operating systems for client needs. </li><li>Establish Internet accessibility, TCP/IP addresses, and internal/external email accounts. </li><li>Support various connectivity requirements, including Ethernet and TCP/IP. </li><li>Provide support for cell phones, iPads, HP and OCE printers/plotters. </li><li>Deliver excellent customer service and maintain strong communication with clients. </li><li>Increase productivity and minimize downtime by supporting company software, operating systems, workstations, and network connectivity. </li><li>Manage workload effectively, prioritize tasks, and collaborate with the team. </li></ul> <p>Qualifications:</p> <ul> <li>Minimum of 3+ years of experience as a Desktop Technician/Administrator. </li><li>Proficiency in Windows 11, Office365 products, Outlook, Teams, and OneDrive. </li><li>Experience configuring and testing client workstations for VPN access using secure token identification. </li><li>Strong customer service skills and ability to address client issues with urgency. </li><li>Excellent problem-solving and critical thinking skills. </li><li>Ability to interface with a wide variety of clients and respond to multiple customer requests. </li><li>Minimum of High School Diploma or Equivalency (Required). </li><li>Preference for candidates with experience as a LAN administrator in a regulated industry. </li></ul> <p>About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com</p> <p>At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:</p> <ul> <li>Pay any fee to be considered for, submitted to, or selected for any opportunity. </li><li>Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. </li><li>Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. </li></ul> <p>Pay Range: $25 - $27 W2</p> <p>The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.</p> <p>If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com</p> <p>#LI-PS4</p>