<p>Description:</p> <p>The Merchant Onboarding Specialist is responsible for facilitating the onboarding process, ensuring a smooth, accurate and efficient transition from application approval to activation. Additionally, the Specialist will also be tasked with reviewing new business merchant processing applications for fraudulent applications to minimize financial loss. The Specialist must remain properly trained and understand goals and performance requirements to ensure customer satisfaction and deadlines.</p> <p>Key Responsibilities:</p> <ul> <li>Manage the end-to-end boarding process for new applications, ensuring completeness and accuracy. </li><li>Create and configure merchant accounts within WAS internal platforms. </li><li>Ensure banking and payout information is correctly linked and functional. </li><li>Interact with sales support, banking partners and internal teams, for the establishment and approval of new merchant accounts. </li><li>Review merchant files to ensure they contain all required documentation; including but not limited to banking details and compliance information. </li><li>Perform basic risk reviews and escalate any concerns to the proper channel. </li><li>Contact merchants or sales channel as necessary to obtain missing information. </li><li>Review merchant files in accordance with the Merchant Acquiring Credit policy. </li><li>Validate merchant applications, assess risk and ensure all onboarding requirements are met. </li><li>Maintain onboarding SLAs and keep teams updated on merchant status. </li><li>Perform research when necessary. </li><li>Work with internal teams to enable integrations or resolve set-up issues. </li><li>Respond to merchant inquiries via email, phone, or ticketing systems. </li><li>Train as back-up in Merchant Underwriting. </li><li>Perform all other duties as assigned. </li></ul> <p>Competencies Required:</p> <ul> <li>Ability to interact and communicate effectively, both verbal and written, with internal and external parties. </li><li>Exceptional data entry skills with a high level of attention to detail. </li><li>Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment. </li><li>Good interpersonal skills and interactions with a wide range of levels across the bank. </li><li>Sound judgment, strong problem solving and analytical skills. </li><li>Resourceful person that can take ownership of actions and initiative. </li><li>Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals. </li><li>Works well in a team environment and contributes to strong department morale. </li><li>A willingness to learn, be flexible and open to new challenges. </li><li>Proficiency with Microsoft Office (PowerPoint, Excel, Word, Outlook, SharePoint) and ability to navigate banking software applications and related websites. </li><li>Ability to manage multiple cases simultaneously and meet deadlines. </li></ul> <p>Minimum Qualifications/Experience:</p> <ul> <li>Minimum 2 years in a support related function that places high values on quality and customer support or a combination of education and experience. </li><li>Minimum one (1) year experience in merchant onboarding, payment processing, compliance preferred. </li><li>Understanding of underwriting processes or compliance regulations a plus. </li></ul> <p>Formal Education & Certification:</p> <ul> <li>High School Diploma or equivalent. </li><li>Bachelor's Degree preferred. </li></ul>