<p>Solid understanding of cloud computing, networking, and storage principles with focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Independently work on issue resolutions, service requests and change requests following the ITIL process. Exposure to container deployments and container orchestration tools. Should have good experience in troubleshooting cloud platform level issues. Strong scripting skills. Experience in IaC and automated deployments using Azure pipelines or Terraform is a required. Ability to work closely with senior managers / consultants on new project requirements & should independently work on technical implementations. Able to work on On-Call rotations and provide shift hours support at L2 level Able to work independently in a project scenario and do POCs Experience in updating KB articles, Problem Management articles, and SOPs/Run-books Passion for delivering timely and outstanding customer service Able to Help Level 1 staff in support Great written and oral communication skills with internal and external customers 6+ years of overall operational experience 4+ years of Azure/AWS experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model 1+ years DevOps/scripting/APIs experience Azure Administrator Associate and/or Expert certification is preferred. DevOps / Terraform certification is a plus Four Year BS/BA in Information Technology degree or equivalent experience</p>