<p>Role: Support Specialist, The Layover (Monday - Friday, 3pm -11:30pm)</p> <p>Reports to: Program Manager</p> <p>Program: 2301- Project Home Key</p> <p>Department: Interim Housing</p> <p>Location: The Layover (Formerly Super 8/LAX) - 9250 Airport Boulevard, Los Angeles, CA 90045</p> <p>Setting: 100% Onsite</p> <p>Schedule: Monday - Friday, 3pm -11:30pm</p> <p>Status: Full-time/Non-Exempt/Non-Management</p> <p>Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.</p> <p>Openings: 1</p> <p>SUMMARY:</p> <p>What we expect and value in our people:</p> <ul> <li>Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community. </li><li>Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued! </li><li>Tenacity: Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions. </li><li>Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space. </li><li>Empathy: You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives. </li></ul> <p>Essential Duties and Responsibilities:</p> <ul> <li>Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. </li><li>Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties. </li><li>Always be visible on the floor and actively engage and welcome clients </li><li>Conduct regular, thorough walk-throughs of the facility </li><li>Create a supportive environment to ensure client progress towards stability </li><li>Attend relevant staff meetings, trainings and retreats as scheduled </li><li>Oversee client cubicle/bed area maintenance in a trauma-informed manner. </li><li>Facilitate client engagement activities, such as groups or other activities </li><li>Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift </li><li>Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care </li><li>Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills </li><li>Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction </li><li>Communicate effectively, and in a timely manner, with management, peers, and clients </li><li>Always maintain client confidentiality, while following agency, state, and HIPAA laws </li><li>Other duties as assigned </li></ul> <p>Qualifications:</p> <ul> <li>High school/GED degree </li><li>Minimum one (1) year experience in related work </li><li>Possess effective customer service skills and the ability to handle difficult situations </li><li>Ability to work independently and think critically </li><li>Ability to communicate in a language other than English strongly preferred but not required </li><li>Ability to act in a professional manner regardless of circumstances </li><li>Commitment to improving the community through empowerment and dignity </li><li>Familiarity with non-violent crisis intervention </li><li>Familiarity with issues faced by population served </li><li>Ability to self-motivate and to appropriately organize and motivate others </li><li>Computer literate; able to use computerized database system for information management </li><li>Ability to work as a team member </li><li>Able to obtain and maintain Food Handlers, CPR and first aid certification </li><li>Demonstrate an ability to take initiative towards continued professional development </li></ul> <p>Work Environment:</p> <ul> <li> <p>Motel setting</p> </li><li> <p>Alert and ready to support clients</p> </li><li> <p>Located in front of the main office</p> </li><li> <p>Wellness checks completed twice during the shift</p> </li><li> <p>Case notes to reflect wellness checks</p> </li><li> <p>Work independently or alongside peers to problem solve, de-escalate, or complete assigned duties</p> </li></ul>