<p>What you'll need to succeed as a Customer Service Representative at XPO</p> <p>Minimum qualifications:</p> <ul> <li>2 years of customer service experience </li><li>Strong computer, typing and 10-key skills </li><li>Experience with Microsoft Office </li><li>Available to work a variety of shifts, including days, evenings, nights and weekends </li></ul> <p>Preferred qualifications:</p> <ul> <li>Transportation experience </li><li>Excellent verbal and written communication skills </li></ul> <p>About the Customer Service Representative job</p> <p>Pay, benefits and more:</p> <ul> <li>Pay starts at $25.63 </li><li>Full health insurance benefits on day one </li><li>Life and disability insurance </li><li>Earn up to 13 days PTO your first year </li><li>9 paid company holidays </li><li>401(k) option with company match </li><li>Education assistance </li></ul> <p>What you'll do on a typical day:</p> <ul> <li>Bill shipments according to applicable tariffs and pricing agreements </li><li>Recognize and resolve documentation errors </li><li>Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions </li><li>Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing </li><li>Process over, short and damaged freight and related documentation for customer resolution </li></ul> <p>Customer Service Representatives are required to:</p> <ul> <li>Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery </li></ul> <p>About XPO</p> <p>XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.</p> <p>We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.</p> <p>All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.</p> <p>The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.</p> <p>Review XPO's candidate privacy statement here.</p> <p>Nearest Major Market: St Louis</p> <p>Job Segment: Customer Service Representative, Clerical, Data Entry, Customer Service, Administrative</p> <p>Apply now "</p>