<p>General Summary of Position:</p> <p>Schedule and manage technicians in the field via phone and email to support Grid customers, rollouts, and small projects. Work closely with Granite's account management and repair teams</p> <p>Duties and Responsibilities:</p> <ul> <li>Field calls from both Customers and occasionally Field Technicians to initiate and resolve customer site issues </li><li>Work with other Internal Teams to prioritize dispatches and escalations </li><li>Responsible for answering 20+ daily inbound calls. </li><li>Work with other Internal Teams to manage the customers' technical and communication requirements </li><li>Work 8-10 Grid orders per day </li><li>Manage techs in the field and assist with resolution of issues </li><li>Work with mall vendors and mall management to maintain Grid infrastructure </li><li>Create project schedules and see through to completion </li><li>Track and upload deliverables </li></ul> <p>Required Qualifications:</p> <ul> <li>Excellent PC skills (Microsoft Office) </li><li>Typing skills are a MUST </li><li>Excellent communication skill (written and verbal) </li><li>Ability to multitask and follow issues through to completion </li><li>Decision making skills </li><li>Ability to solve problems creatively </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Service Dispatch/Scheduling experience </li><li>Project Management/Coordination experience </li><li>Customer phone call experience </li></ul> <p>#LI-AH1</p>