<p>Job Summary:</p> <p>Are you passionate about tech and love helping people find the perfect solutions? As a Sales Professional, you'll be at the forefront of our retail operations-actively connecting with guests to promote and sell our diverse range of technology, delivering exceptional customer experiences, and showcasing the Cellcom brand with integrity.</p> <p>At Cellcom, we take care of our team with an amazing benefits package, including:</p> <ul> <li>Exclusive discounts on phones & service plans </li><li>6% 401(k) match when you contribute 2% to invest in your future </li><li>Generous PTO package-because work-life balance matters </li><li>Weekend pay differentials for extra earnings </li><li>Paid training & professional development to help you grow </li></ul> <p>Responsibilities & Duties:</p> <ul> <li>Provide on-the-job training for staff and assist sales consultants in achieving sales and retention goals. </li><li>Maintain up-to-date product and operational knowledge, acting as a subject matter expert for teammates and customers. </li><li>Support Store Manager in maintaining store operations, ensuring compliance with policies and procedures. </li><li>Execute customer service delivery process accurately and efficiently, both in-store and over the phone. </li><li>Proactively retain customers through rate plan analysis, outbound calls, and presenting renewal offerings, while adhering to company policies and procedures. </li><li>Other duties as assigned </li></ul> <p>Requirements:</p> <ul> <li>High school diploma or equivalent required; associate degree preferred. </li><li>Minimum two years of retail or related experience required; retail lead or assistant manager experience preferred. </li><li>Strong verbal communication skills, including telephone etiquette and sales presentations. </li><li>Proficiency in interpersonal skills such as conflict management, negotiation, and relationship building. </li><li>Basic computer skills including Microsoft Office and Windows, with the ability to handle cash transactions and perform basic math. </li></ul> <p>A motivated and organized individual with strong communication, sales, and leadership skills, who thrives in a fast-paced retail environment and is committed to delivering exceptional customer service, would excel in this role.</p>