<p>Job Description</p> <p>The Regional Delivery Lead (RDL) is the senior client-facing delivery lead for their assigned region, responsible for stakeholder engagement, scope adherence, delivery oversight, and innovation enablement within a complex multi-service global HR operations program. The RDL partners with global leadership, site teams, and functional leads to deliver seamless operations, represent the regional voice in strategic planning, and influence tooling evolution and process transformation to achieve measurable business outcomes.</p> <p>Core Responsibilities:</p> <p>Stakeholder Engagement & Escalation Management</p> <ul> <li>Serve as the main contact for regional client stakeholders, manage senior relationships, identify needs, risks, and opportunities, and handle escalations by validating issues, coordinating responses, and ensuring satisfaction. </li></ul> <p>Risk & Governance Oversight</p> <ul> <li>Proactively identify emerging risks (e.g., scope creep, inconsistent delivery behaviors) and collaborate with Portfolio Leads and Governance teams to resolve. Ensure compliance with global contract, operations, and security standards. </li></ul> <p>Innovation & Reinvention Enablement</p> <ul> <li>Act as a regional thought partner, shaping innovation roadmaps and supporting adoption of AI, automation, and new tools to enhance delivery maturity. </li></ul> <p>Cross-Service Collaboration</p> <ul> <li>Collaborate with crossservice teams e.g., Operations, Strategy, Technology, etc to create integrated delivery solutions aligned with Accentures Reinvention Services. </li></ul> <p>Regional Delivery Leadership</p> <ul> <li>Coordinate delivery teams for coverage, quality, and adaptability to local cultural, legal, and process factors. Represent the region in leadership forums to drive global consistency and localized adaptability. </li></ul> <p>Transition & Intake Management</p> <ul> <li>Partner with Intake & Transition to oversee the smooth adoption of new work, regional transitions, or scope expansions. </li></ul> <p>Performance & Metrics</p> <ul> <li>Track and influence delivery maturity metrics, ensuring continuous improvement and operational excellence. </li></ul> <p>Qualification</p> <p>Basic Qualifications:</p> <ul> <li> <p>Minimum of 5 years in operations leadership roles, ideally in HR, service delivery, or account governance, managing delivery risks, escalations, and scope governance activities</p> </li><li> <p>Minimum of 3 years directly supporting or leading multi-location delivery</p> </li><li> <p>Minimum of 1 year experience supporting process improvements, new tool adoption, or data/AI-enabled delivery enhancements</p> </li></ul> <p>Preferred Experience:</p> <ul> <li> <p>Strong stakeholder and relationship management skills with executive presence.</p> </li><li> <p>Systems-level thinking; ability to connect dots across functions and identify root causes.</p> </li><li> <p>Deep familiarity with managed service delivery models and multi-tiered operations.</p> </li><li> <p>High comfort navigating matrixed organizations and influencing without direct authority.</p> </li><li> <p>Experience working across multi-service delivery environments (e.g., Operations + Technology + Consulting)</p> </li><li> <p>Demonstrated ability to manage change, influence cross-functional partners, and support continuous improvement efforts.</p> </li><li> <p>Exposure to AI/Gen AI tools, platform-based delivery, and reinvention programs.</p> </li><li> <p>Risk & Compliance Management</p> </li><li> <p>AI-enabled Delivery & Automation</p> </li><li> <p>Operational Governance & Maturity Frameworks</p> </li><li> <p>Cross-Service Integration (Operations + Technology + Consulting)</p> </li><li> <p>Stakeholder Management & Executive Communication</p> </li></ul> <p>Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.</p> <p>We anticipate this job posting will be posted until 03/25/2026.</p> <p>Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:</p> <p>U.S. Employee Benefits | Accenture</p> <p>Role Location Annual Salary Range</p> <p>California $132,500 to $302,400</p> <p>Cleveland $122,700 to $241,900</p> <p>Colorado $132,500 to $261,300</p> <p>District of Columbia $141,100 to $278,200</p> <p>Illinois $122,700 to $261,300</p> <p>Maryland $132,500 to $261,300</p> <p>Massachusetts $132,500 to $278,200</p> <p>Minnesota $132,500 to $261,300</p> <p>New York $122,700 to $302,400</p> <p>New Jersey $141,100 to $302,400</p> <p>Washington $141,100 to $278,200</p> <p>Locations</p>