<p>The Operations Manager will be responsible for assisting the CSC Manager as well as carrying out direction and responsibilities to all operation associates,drivers and technicians.</p> <p>A Day in the life of an Operations Manager:</p> <ul> <li>Promote safety first in all actions </li><li>Assist in the hiring and training of operations associates including Right Way Training, Driver Tablet training, and CSR process training </li><li>Provide direction and guidance to all operations associates, drivers and technicians </li><li>Manage processes and corresponding systems </li><li>Review and make changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization as possible </li><li>Prioritize loads for timely delivery </li><li>Work with fleet managers to assign loads to drivers in a fair and equitable manner </li><li>Provide efficient friendly customer contact </li><li>Control and complete paperwork and reports as required </li><li>Manage Fleet manager schedules and desk assignments </li><li>Communicate with all operations associates and drivers regarding company and customer requirements </li><li>Continually update knowledge of federal and state regulations </li><li>Communicate with internal and external customers as required </li></ul> <p>Additional Responsibilities:</p> <ul> <li>Carries out duties assigned by center manager or regional manager as required </li><li>Work with and support the business development managers to grow the business </li><li>Responsible for overall CSC operations during the absence of the center manager </li></ul>