<p>At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Business Systems Administrator, BSS located at our corporate office in Brentwood, TN. Come join a team that is dedicated to making an impact for the people and communities we serve.</p> <p>This position would require a hybrid work schedule of 3 days per week onsite and 2 days remote out of our Brentwood, TN office location.</p> <p>This position will pay $78,200 - $89,200 a year.</p> <p>The Business Systems Administrator, BSS is responsible for the oversight, management, and resolution of help desk tickets related to the Business Systems Support (BSS) applications and related operational systems. This position is CoreCivic's BSS and related operational systems vendor liaison to DSI and Allscripts and is responsible for communicating technical issues back to the vendors' helpdesks and development teams.</p> <ul> <li>Provides real-time help desk support for facilities live on CoreCivic's industry-specific suite of applications and related operational systems. </li><li>Provides setup and installation support for CoreCivic's industry-specific suite of applications and related operational systems team. </li><li>Performs root cause/effect and analysis for incident resolution. </li><li>Troubleshooting capability relating to connectivity and transaction support. </li><li>Ensures availability of supported technology. Participates in afterhours on call rotation. </li><li>Maintains relationships with customer departments and ensures all support is provided in the context of assisting application users to succeed in their business goals. </li><li>Manages problem or request tickets from users and resolves support issues to ensure a positive user experience. </li><li>Follows the CoreCivic program management methodology and works collaboratively with all team members. </li><li>Domestic U.S. travel may be required. </li></ul> <p>Qualifications:</p> <ul> <li>Graduate from an accredited college or university with a Bachelor's degree in IT, IS, Operations Management or related field is required. </li><li>Additional years of related experience may be substituted for the educational requirement on a year-for-year basis. </li><li>Three years of related experience preferred. </li><li>Experience with Oracle SQL and PL/SQL, Microsoft SQLServer, and Crystal Reports preferred. Experience supporting DSI's Offender Management System, and/or Allscripts Touchworks electronic medical record system preferred. </li><li>Citrix server and UNIX experience preferred. </li><li>Proficiency in Microsoft Office applications is required. </li><li>Minimum Age Requirement: Must be at least 18 years of age. </li><li>A valid driver's license is required. </li></ul> <p>CoreCivic is a Drug-Free Workplace and EOE - including Disability/Veteran.</p>