<p>The Team Manager of Advising supervises a team of Financial Aid Advisors and is responsible for ensuring consistent, high-quality advising services to students and families. This position manages day-to-day operations of the advising team, oversees workflow and productivity, and provides resolution for escalated student concerns. The Team Manager ensures that required reports are completed, documents are imaged and linked accurately, and that staff adhere to compliance, customer service, and productivity standards. This role requires strong leadership, regulatory knowledge, and the ability to coach and develop staff in a fast-paced, high-volume environment.</p> <p>Working at USF</p> <p>With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.</p> <p>About USF</p> <p>The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.</p> <p>Compliance and Federal Notices</p> <p>This position may be subject to a Level 1 or Level 2 criminal background check.</p> <p>Applicants have rights under Federal Employment Laws:</p> <p>The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.</p> <p>Family and Medical Leave Act (FMLA)</p> <p>Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.</p> <p>Equal Employment Opportunity</p> <p>The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.</p> <p>The Team Manager of Advising supervises a team of Financial Aid Advisors and is responsible for ensuring consistent, high-quality advising services to students and families. This position manages day-to-day operations of the advising team, oversees workflow and productivity, and provides resolution for escalated student concerns. The Team Manager ensures that required reports are completed, documents are imaged and linked accurately, and that staff adhere to compliance, customer service, and productivity standards. This role requires strong leadership, regulatory knowledge, and the ability to coach and develop staff in a fast-paced, high-volume environment.</p> <p>Minimum Qualifications: Bachelor's degree in a relevant field. Experience in financial aid, student advising, or related higher education services. Strong leadership and supervisory skills. Excellent customer service, problem-solving, and communication abilities.</p> <p>Preferred Qualifications: Master's degree in a relevant field. Two or more years of experience supervising staff in a financial aid setting. In-depth knowledge of Title IV, state, and institutional financial aid regulations. Proficiency with Banner, BDMS Imaging, and other financial aid/student information systems.</p> <p>Degree Equivalency Clause: Four years of direct experience for a bachelor's degree.</p> <ul> <li>Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S. </li><li>SB 1310: Substitution of Work Experience for Postsecondary Education Requirements </li><li>A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed: </li><li>(a) Two years of direct experience for an associate degree; </li><li>(b) Four years of direct experience for a bachelor's degree; </li><li>(c) Six years of direct experience for a master's degree; </li><li>(d) Seven years of direct experience for a professional degree; or </li><li>(e) Nine years of direct experience for a doctoral degree </li><li>Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment. </li><li>Minimum Qualifications that require a high school diploma are exempt from SB 1310. </li></ul> <p>Team Supervision & Staff Development-35%</p> <ul> <li>Supervise, train, and evaluate a team of Financial Aid Advisors, ensuring staff performance aligns with institutional policies, federal and state regulations, and service expectations. </li><li>Provide ongoing coaching and professional development to staff, fostering a culture of continuous improvement and student-centered service. </li><li>Monitor advisor caseloads and ensure staff complete assigned work in a timely and compliant manner. </li></ul> <p>Escalated Student Support & Advising - 25%</p> <ul> <li>Serve as the primary point of contact for escalated student and parent issues, working to resolve complex situations with accuracy, professionalism, and empathy. </li><li>Collaborate with leadership and other departments (Registrar, Student Accounting Services, Student Success, etc.) to support coordinated student services and process improvements. </li></ul> <p>Operational Oversight & Compliance - 25%</p> <ul> <li>Monitor and ensure the accurate imaging and linking of documents to student files, maintaining compliance with federal, state, and institutional guidelines. </li><li>Oversee team reports to track workload, productivity, and compliance; ensure timely completion and accuracy. </li><li>Maintain knowledge of financial aid regulations to ensure team compliance in daily operations. </li></ul> <p>Outreach & Institutional Engagement - 10%</p> <ul> <li>Participate in outreach activities, orientations, and recruitment events as needed. </li><li>Represent the Office of Financial Aid in meetings and cross-departmental initiatives. </li></ul> <p>Other Duties as Assigned - 5%</p> <ul> <li>Perform other duties and special projects assigned by senior leadership. </li></ul>