<p>Assists with daily golf facility operations by providing leadership, customer service, and operational support for clubhouse and course activities. Serves as Manager on Duty in the absence of the Golf Course Manager and helps oversee staffing, cash control, tee sheet operations, tournaments, and guest experiences. Ensures a safe, welcoming, and efficient environment for patrons and staff.</p> <p>TitleAssociate Manager - Aldeen Golf ClubDepartmentAldeen Golf ClubStatusSeasonalOffice LocationAldeen Golf ClubReports ToGolf ProfessionalWage$18/hourPosition DescriptionAssists with daily golf facility operations by providing leadership, customer service, and operational support for clubhouse and course activities. Serves as Manager on Duty in the absence of the Golf Course Manager and helps oversee staffing, cash control, tee sheet operations, tournaments, and guest experiences. Ensures a safe, welcoming, and efficient environment for patrons and staff.</p> <p>ROCKFORD PARK DISTRICT VISION, MISSION AND LEADERSHIP BY VALUESAgency VisionTo be the best urban parks and recreation system in North America, as measured by national standards and the citizens we serve.Agency MissionThe Rockford Park District is in business to "help people enjoy life" by providing a quality park and recreation system.Vision & Planning SystemThe District aligns itself and all its resources to achieve its purpose, vision, mission, and priorities. This successfully drives the strategic plan, operational plans, and performance goals.Policy Management & Operations SystemEvery team member serves as an active contributor in the development of the team's operational plan; develops job strategies and plans that support the team's operational goals; identifies timetables for completion; plans daily work activities in an organized manner ensuring effective utilization of time and resources in the completion of job tasks.Leadership by Values SystemLeadership by Values can only be achieved if all team members believe in and live by these shared values: accountability, integrity, passion, agility, relationship oriented, results driven, service oriented, respectful, and innovative. While all team members share these essential values, our culture is enriched by and welcomes the diverse supporting values of its team members.Diversity, Equity, Inclusion and Belonging StatementThe Rockford Park District is committed and accountable to being a place where everyone is invited and belongs, as demonstrated by being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility and valuing all team members, partners and community members for their unique experiences and backgrounds.</p> <p>RELATIONSHIPS TO RESULTS CULTUREDefinitionSustained by long-term, positive, exceptional relationships with stakeholders and team members as our hallmark of success.</p> <p>ONE TEAM, ONE GOAL COMMITMENTDefinitionTo work together to achieve the mission, vision, and shared values of the Rockford Park District.ConnectednessDepartments are truly interconnected to support the mission and vision of the Rockford Park District.</p> <p>ESSENTIAL FUNCTIONS include the following. Other duties may be assigned</p> <p>Leadership by Values</p> <ul> <li> <p>Establish and maintain a high level of citizen confidence.</p> </li><li> <p>Demonstrate the principles of One Team, One Goal in daily interactions with staff and guests.</p> </li><li> <p>Assist with establishing and maintaining exceptional relationships with internal team members and external stakeholders.</p> </li><li> <p>Support and ensure a culture of diversity, equity, inclusion, and belonging exists in all areas of the Park District.</p> </li><li> <p>Lead with a servant leader style and approach when interacting with internal and external customers.</p> </li></ul> <p>Operational Excellence</p> <p>Leadership Responsibilities</p> <ul> <li> <p>Serves as Manager on Duty (MOD) in the absence of the Golf Course Manager, providing on-site operational leadership and day-to-day supervision of cashiers, starters, rangers, and other assigned staff.</p> </li><li> <p>Assists with creating and maintaining accurate staffing schedules to ensure appropriate coverage for daily operations, tournaments, leagues, outings, and special events.</p> </li><li> <p>Assists with oversight of merchandise inventory, including stocking, displays, ordering recommendations, and inventory tracking to maintain appropriate product levels.</p> </li><li> <p>Oversees cash handling procedures in the absence of the Golf Course Manager, including cash tills, deposit documentation, variance reporting, and change order requests while ensuring compliance with District cash control procedures.</p> </li><li> <p>Reviews end-of-day cash journals and communicates discrepancies or operational concerns to management.</p> </li><li> <p>Assists with onboarding, training, coaching, and supporting seasonal staff in customer service expectations, clubhouse operations, safety procedures, pace of play standards, and daily operational procedures.</p> </li><li> <p>Provides training and support related to the Lightspeed point-of-sale system, including tee time reservations, merchandise sales, gift card transactions, food and beverage purchases, and customer account support.</p> </li><li> <p>Assists with troubleshooting point-of-sale system or operational issues and communicates concerns to management as needed.</p> </li><li> <p>Attends operational meetings with management staff to review schedules, staffing needs, tournaments, leagues, outings, and upcoming events.</p> </li><li> <p>Oversees golf cart fleet operations at the close of business, ensuring carts are cleaned, charged, staged, and properly stored.</p> </li><li> <p>Assists with tracking, reviewing, and approving seasonal employee time and attendance records.</p> </li><li> <p>Helps ensure daily operations are conducted safely, efficiently, and in alignment with Rockford Park District operational standards and customer service expectations.</p> </li></ul> <p>Operational & Customer Service Responsibilities</p> <ul> <li> <p>Ensures all patrons, guests, partners, and community members receive exceptional customer service and enjoy a positive experience at Rockford Park District golf facilities.</p> </li><li> <p>Greets patrons in a friendly, professional, and welcoming manner and provides assistance throughout their visit.</p> </li><li> <p>Performs cash handling and sales transactions using the Rockford Park District's point-of-sale systems.</p> </li><li> <p>Implements and follows all Golf Operations cash control procedures and operational policies.</p> </li><li> <p>Registers, reserves, modifies, and cancels tee times while assisting with daily tee sheet management.</p> </li><li> <p>Assists with managing pace of play standards to promote an enjoyable and timely golf experience for patrons.</p> </li><li> <p>Provides operational support for tournaments, golf outings, leagues, lesson programs, and special events.</p> </li><li> <p>Cleans, prepares, stages, and maintains golf carts, driving ranges, practice facilities, and clubhouse areas for patron use.</p> </li><li> <p>Assists with general cleaning, organization, minor maintenance, and overall appearance of golf facilities.</p> </li><li> <p>Monitors weather conditions and assists with implementation of safety procedures and emergency response protocols as needed.</p> </li><li> <p>Collaborates with fellow staff members to support smooth daily operations across golf facilities.</p> </li><li> <p>Performs all other duties as assigned.</p> </li></ul> <p>Education/Experience</p> <ul> <li> <p>Minimum 21 years of age.</p> </li><li> <p>Minimum of two (2) years of customer service, golf operations, hospitality, retail, recreation, or related experience preferred.</p> </li><li> <p>Previous leadership, supervisory, or shift lead experience preferred.</p> </li></ul> <p>Critical Skills, Knowledge, and AbilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:</p> <ul> <li> <p>Valid Illinois driver's license required.</p> </li><li> <p>Ability to maintain a professional, positive, and customer-focused attitude in a fast-paced environment.</p> </li><li> <p>Strong customer service and interpersonal communication skills.</p> </li><li> <p>Ability to effectively lead and support seasonal staff while promoting teamwork and accountability.</p> </li><li> <p>Ability to multitask, prioritize responsibilities, and adapt to changing operational needs.</p> </li><li> <p>Basic knowledge of golf course operations, golf etiquette, and pace of play expectations preferred.</p> </li><li> <p>Experience with cash handling, point-of-sale systems, scheduling, or inventory management preferred.</p> </li><li> <p>Comfortable using computers, POS software, and operational systems with the ability to learn new technology.</p> </li><li> <p>Ability to work flexible hours including mornings, evenings, weekends, holidays, tournaments, and special events.</p> </li><li> <p>Ability to establish and maintain effective working relationships with staff, patrons, vendors, and community members.</p> </li><li> <p>Strong organizational skills and attention to detail.</p> </li><li> <p>Ability to work both independently and collaboratively as part of a team.</p> </li><li> <p>May be required to work varied shifts between 5:00 a.m. and 11:00 p.m., including nights, weekends, and holidays</p> </li></ul> <p>Physical Requirements</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:</p> <p>Light to Medium work:</p> <ul> <li> <p>Exerting up to 30 pounds of force occasionally</p> </li><li> <p>Exerting up to 15 pounds of force frequently</p> </li><li> <p>Exerting up to 5 pounds of force constantly to move objects.</p> </li></ul> <p>Must be able to perform physical tasks, included but not limited to: bending, lifting, stretching, sitting, standing, walking, squatting, pushing, pulling, climbing, understanding and following written and verbal directions.</p> <p>Work Environment</p> <p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:</p> <ul> <li> <p>This position works in a typical office environment.</p> </li><li> <p>Exposure to heat, cold, and other weather elements.</p> </li><li> <p>Possible exposure to blood borne pathogens.</p> </li><li> <p>This position can be stationed both indoors and outdoors depending on job task.</p> </li></ul>