<p>Job Details</p> <p>Job Location: Corporate Services - Maryville, TN</p> <p>Salary Range: Undisclosed</p> <p>Job Shift: Day</p> <p>Description and Qualifications</p> <p>The Training and Development Specialist is a detail-focused individual with a passion for training and growing our teams' knowledge to deliver an amazing experience for our Guests at Blackberry Farm, Blackberry Mountain, and High Hampton. The Training and Development Specialist would work closely with the Training and Communications Manager and departmental leaders to design and implement training programs in line with our brand standards and strategic initiatives. They are responsible for the administration of Blackberry's Learning Management System, the creation and delivery of internal communications, and the creation and delivery of training materials and classes.</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.</p> <ul> <li>Manage, create, and implement departmental training materials for both Blackberry Farm and Blackberry Mountain to include E-Learning courses, videos, print materials, and digital posts </li><li>Evaluate and maintain existing training materials within Blackberry University to ensure accuracy and effectiveness </li><li>Manage the administration of the Learning Management System to include course loading, assignments, class registration, account creation, and reporting </li><li>Facilitate the new hire orientation program </li><li>Assist with planning and facilitation of training and development sessions for Blackberry Farm and Blackberry Mountain team members and leaders through Blackberry University </li><li>Create and deliver internal communications that support company objectives, brand initiatives, and projects </li><li>Administer the internal monthly and quarterly awards process </li><li>Build online forms and surveys through the use of various programs such as Formstack, Survey Monkey, and Cornerstone </li><li>Collaborate with the HR team, department leaders, and other team members in content creation process </li><li>Assist with projects as needed </li></ul> <p>Must comply with all company policies and procedures.</p> <p>To perform the essential functions of this position regular and consistent attendance is required.</p> <p>Must be able to work well with other Team Members, Managers and interact with our guests.</p> <p>EDUCATION and/or EXPERIENCE</p> <ul> <li>Bachelor's Degree in Training, Communications, or related field </li><li>1+ years of experience in a training role </li><li>Ability to work Monday - Friday, while occasionally working a varied schedule as needed </li><li>Excellent communication, organization, and decision-making skills </li></ul> <p>COMPUTER SKILLS</p> <ul> <li>Must have a very strong understanding of Microsoft Word, Excel, and Adobe Acrobat </li><li>Must have prior experience using content authoring tools; experience with Articulate is preferred </li><li>Experience with Camtasia, Canva, Formstack, and Microsoft Outlook preferred </li><li>Administrative knowledge and utilization of a Learning Management System </li><li>Must be capable of learning new computer software programs quickly </li></ul> <p>LANGUAGE SKILLS</p> <ul> <li>Must have excellent verbal and written communication skills </li><li>Ability to understand departmental policies and procedures and to make independent judgments in absence of supervision </li></ul> <p>MATHEMATICAL SKILLS</p> <ul> <li>Basic knowledge and understanding of math </li></ul> <p>REASONING ABILITY</p> <ul> <li>Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals </li><li>Must be a process-oriented individual capable of understanding and simplifying complex processes and procedures </li></ul> <p>PHYSICAL DEMANDS</p> <ul> <li>Must be able to stand or sit for long periods of time </li><li>Must be able to safely operate a company vehicle or golf cart </li></ul> <p>WORK ENVIRONMENT</p> <ul> <li>General Office </li><li>4,200 acres of Blackberry Farm property </li><li>5,200 acres of Blackberry Mountain property </li></ul> <p>About Blackberry</p> <p>Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they're seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine.</p> <p>A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.</p> <p>From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.</p> <p>Blackberry is an Equal Opportunity Employer.</p>