<p>Front of House Manager</p> <p>The Front of House (FOH) Manager is a key operational leader focused on delivering exceptional hospitality, guest satisfaction, and team engagement. As a guardian of our brand and culture, the FOH Manager ensures that every guest interaction is fast, accurate, and genuinely welcoming.</p> <p>This role is hands-on and highly interactive, with the FOH Manager actively working in guest-facing roles while leading shifts, managing labor, coaching team members, and maintaining a high-energy, service-driven environment. A successful FOH Manager leads with humility, consistency, and confidence-committed to personal growth and to helping others succeed.</p> <p>Primary Responsibilities</p> <ul> <li>Lead the team to deliver hospitality excellence through great food, fast & accurate service, and genuine guest interactions. </li><li>Manage shift flow, labor, break schedules, and team deployment across the front counter, dining room, Drive-Thru, and mobile orders. </li><li>Execute and oversee all opening and closing procedures for FOH. </li><li>Address guest concerns and lead real-time service recovery using the HEARD model. </li><li>Conduct shift huddles to align the team on service priorities and daily goals. </li><li>Use OneClick and internal systems to share updates, receive feedback, and follow through on tasks. </li><li>Maintain standards in cleanliness, team appearance, and safety protocols throughout FOH. </li></ul> <p>Development & Leadership</p> <ul> <li>Coach, develop, and encourage FOH team members in real time. </li><li>Lead by example in modeling Core 4 behaviors and 2nd Mile Service. </li><li>Foster a team culture based on trust, unity, and respect. </li><li>Take initiative to resolve team conflict and support harmony across shifts. </li><li>Participate in leadership meetings, required training, and ongoing development. </li><li>Track progress toward monthly goals and contribute to continuous improvement. </li><li>As an FOH Manager, you are expected to lead through the SERVE Leadership Model: </li><li>S - See the Future: Understand and communicate the restaurant's vision and direction. </li><li>E - Engage and Develop Others: Coach, challenge, and celebrate the team. </li><li>R - Reinvent Continuously: Promote innovation and process improvement. </li><li>V - Value Results and Relationships: Balance people-care with operational outcomes. </li><li>E - Embody the Values: Demonstrate character, humility, and a servant-leader mindset. </li></ul> <p>Qualifications & Expectations</p> <ul> <li>Passionate about hospitality and leading people with a servant-heart. </li><li>Excellent communicator-verbal, written, and digital. </li><li>Strong in organization, decision-making, and multitasking. </li><li>Certified in Pathway modules. </li><li>Fully available during key operating hours, including mornings, evenings, and weekends. </li><li>Maintains professionalism, confidentiality, and consistency. </li><li>Reliable, accountable, and committed to growth-for self and others. </li></ul> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>