<p>Job Description</p> <p>The Supply Chain Operations New Associate will work in the following programs: consumer based reverse logistics, basic product education, and process walkthroughs. The SSC Operations Associate supports the company's processes through professional communications, primarily outbound and some inbound with our client's customers, on behalf of Accenture's clients. The SSC Operations Associate is also responsible for updating the company's database with all appropriate information and supports all quality assurance efforts and program criteria.</p> <p>Key Responsibilities:</p> <ul> <li>Perform/handle outbound or inbound customer communications via phone and other various methods of communication </li><li>Advise customers on behalf of Accenture's clients </li><li>Follow detailed instructions as outlined in company documents (read scripts) </li><li>Update program databases accurately </li><li>Appropriately handle challenging and unique customer situations in accordance with Accenture's policies </li><li>Identify and escalate data or program specific issues to appropriate level of management </li><li>Meet or exceed Accenture's key performance standards and quality objectives </li><li>Work as an integral part of the Operations team; contributing to the department's ability to consistently meet or exceed Accenture's performance goals </li><li>May be responsible for multiple programs and working cross-functionally through multiple programs at the same time </li></ul> <p>Role Requirements:</p> <ul> <li>Reliable internet with a minimum speed requirement of 20MBPS download, 5MBPS upload (20/5) </li><li>Must be able to work a schedule including nights and weekends </li></ul> <p>Qualification</p> <p>Basic Qualifications:</p> <ul> <li>Minimum of 1 year's experience in customer service experience </li><li>Must be fluent in Spanish </li></ul> <p>Professional skills:</p> <ul> <li>Attention to detail and accuracy </li><li>Multi-tasking skills including the ability to toggle between multiple computer windows </li><li>Strong written, verbal and interpersonal communication skills </li><li>Ability to maintain confidentiality </li><li>Familiarity with, or the ability to understand/utilize databases and Microsoft Office programs </li><li>Ability to use a computer efficiently, troubleshoot basic issues, and set up </li></ul> <p>Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.</p> <p>We accept applications on an on-going basis and there is no fixed deadline to apply.</p> <p>Information on benefits is here.</p> <p>Role Location Hourly Salary Range</p> <p>California $24.00 to $29.00</p> <p>Colorado $22.40 to $27.60</p> <p>District of Columbia $23.40 to $23.40</p> <p>Illinois $21.20 to $23.20</p> <p>Minnesota $22.40 to $24.08</p> <p>Maryland $23.80 to $25.60</p> <p>New York/New Jersey $21.30 to $30.00</p> <p>Washington $24.00 to $24.00</p> <p>Locations</p>