<p>Are you who we're looking for?</p> <p>Your time will primarily be spent on the front lines with our users, assisting them with using Clair from the moment they sign up, and through the entire usage of Clair. You'll be an internal Clair detective, mediating between our product teams, tech teams, partner teams, and our Clair users, making sure our users are having an amazing customer experience. An ideal candidate has experience providing customer support in a tech environment and is passionate about Clair's mission, and is ready to roll up their sleeves to help our users and improve their lives. We are looking for team members who have an entrepreneurial attitude and are hungry to learn and grow in their careers. This is a temporary role expected to run through January 2026, ideal for someone looking to gain experience in fintech and customer support at a mission-driven startup.</p> <p>What will you do at Clair?</p> <ul> <li>Answer questions over phone, text, and email, acting as a first line of support to our users, providing exceptional customer service in every interaction </li><li>Become a product expert, understanding deeply everything from Clair's signup process, our wage advance (EWA), and repayment products- for someone that wants a crash course in fintech, this is the role! </li><li>Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space </li><li>Work closely with a fantastic group of people invested in Clair's users and Clair's mission </li></ul> <p>Qualifications</p> <ul> <li>2+ years of experience in a customer support role. Tier 2 level support or tech space experience is a bonus! </li><li>1+ years experience using Freshdesk or Zendesk. </li><li>Excellent communication skills (written and verbal) in explaining tough concepts to customers </li><li>An aptitude for numbers and math - our users' toughest questions are usually around their finances, and we love team members who can crunch some numbers. </li><li>A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them </li><li>An excitement about joining an early startup in the fintech space and about learning all things EWA </li><li>A team player, who is ready to work hard and achieve success with the small but mighty team at Clair </li></ul> <p>Additional Details</p> <p>Role Type: This is a temporary, full-time position expected to run through January 2026.</p> <p>Location: Candidates need to be based in Salt Lake City, UT area. This is a hybrid/remote position based out of the Salt Lake City, UT area. Yo# LI-Remote</p> <p>Compensation: The hourly rate for this role is $22.60. The actual base pay within this range depends on many factors, such as education, skills and experience. The base pay range is subject to change and may be modified in the future.</p> <p>This temporary role is not eligible for benefits.</p>