<p>Overview</p> <p>Be the first smile they see.</p> <p>At Cincinnati Veterinary Surgical and Wellness Center (CVSWC), we're a supportive, compassionate team dedicated to providing exceptional care to pets and their people. We're looking for a Full-Time Customer Service Representative to join us and bring warmth, professionalism, and positive energy to our front desk every day.</p> <p>Why Join Cincinnati Veterinary Surgical & Wellness Center:</p> <p>At CVSWC, we genuinely care-about pets, clients, and the team members who make everything possible.</p> <p>We are a busy and growing full-service practice, offering:</p> <ul> <li>Preventive & wellness care </li><li>Soft-tissue surgery </li><li>Orthopedic surgery </li><li>Dental care </li><li>Advanced diagnostics (digital X-ray, ultrasound, in-house lab) </li><li>Chronic care management </li><li>Fear-Free handling approaches </li><li>Compassionate care for dogs, cats, small mammals, and exotics </li></ul> <p>Our team is known for being kind, professional, and deeply supportive-we celebrate each other, work hard together, and create a positive environment where both staff and clients feel valued.</p> <p>What you'll be doing:</p> <ul> <li> <p>Greeting clients with warmth and professionalism, in person and on the phone.</p> </li><li> <p>Scheduling appointments and managing daily workflow.</p> </li><li> <p>Answering questions and providing clear, compassionate client education.</p> </li><li> <p>Maintaining accurate records and updating patient files.</p> </li><li> <p>Supporting the veterinary team with communication and coordination.</p> </li><li> <p>Processing payments and checking clients in and out.</p> </li><li> <p>Helping to ensure a calm, organized, and welcoming lobby experience.</p> </li></ul> <p>This Role Might Be Perfect For If You:</p> <ul> <li>Are a people person who enjoys creating great experiences-from the first phone call to the final tail wag </li><li>Keep things organized and running smoothly, even on busy days </li><li>Handle multitasking like a pro while staying calm, kind, and collected </li><li>Feel confident using computers, practice management systems, and digital tools </li><li>Communicate clearly, compassionately, and professionally-especially with worried pet parents </li><li>Thrive in a fast-paced environment where no two days look the same </li><li>Want to grow your skills in a clinic that values learning, teamwork, and work-life balance </li></ul> <p>Bonus Points:</p> <ul> <li>You have veterinary experience-especially CSR/front desk experience (highly preferred but not required) </li></ul> <p>What's in it for you?</p> <ul> <li>Competitive pay, based on experience </li><li>Medical, dental, vision, and life insurance (some plans include free outpatient mental health care) </li><li>Generous CE allowance + paid CE time </li><li>Uniform allowance </li><li>Pet care discounts for your personal pets </li><li>PTO, floating holidays, parental leave, and military leave </li><li>A robust Employee Assistance Program (from finances to wellness and everything in between) </li><li>Access to Encore Vet Group's library of training, CE, and career development resources </li><li>A 401(k) with up to 5% company match. </li></ul> <p>Want to work somewhere you can grow, belong, and be part of something special? Apply today!</p> <p>Check us out: www.cincinnativetcenter.com</p> <p>Cincinnati Veterinary Surgical and Wellness Center is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com</p> <p>Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients.</p> <p>Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love - caring for animals while advancing your career.</p>