<p>On-Site Allentown, PA</p> <p>The purpose of the Loan Officer Assistant is to provide essential support to a Mortgage Loan Officer throughout the loan application process, ensuring efficiency and excellent client service. The ideal candidate is detail-oriented, organized, and able to multitask in a fast-paced environment while maintaining exceptional customer service.</p> <p>JOB DUTIES AND RESPONSIBILITIES:</p> <ul> <li>Handle inbound and outbound client communication via phone and email, scheduling appointments, preparing correspondence and presentations, maintaining databases, and managing general office tasks like filing, photocopying, and scanning documents </li><li>Providing support in the intake and evaluation of loan applications, which includes collection, verification, and preparation of client documentation within established deadlines. </li><li>Ensuring loan paperwork is complete and accurate, maintaining loan files, and coordinating with underwriters, appraisers, real estate agents, and other relevant parties to facilitate smooth processing. </li><li>Serving as a point of contact for clients, providing updates on loan status, answering questions regarding policies and procedures, and offering support throughout the loan lifecycle. </li><li>Ensuring loan documentation complies with federal and state regulations and company guidelines. </li><li>Supporting Loan Officer with marketing activities, potentially including calling potential applicants, and following up with existing clients for future loan opportunities. </li><li>Communicate effectively with Spanish-speaking clients to explain loan process, gather required documentation, and provide updates throughout the loan lifecycle. </li></ul> <p>PHYSICAL AND SENSORY REQUIREMENTS:</p> <ul> <li>Prolonged periods sitting at a desk and working on a computer. </li><li>Regularly required to drive a motor vehicle, occasional air travel, attending meetings at various venues, including but not limited to customers' offices and/or properties, restaurants and other meeting locations, and ascend/descend stairs and or ladders occasionally to perform inspections. </li><li>The employee may be required to lift files/materials up to twenty pounds to various locations. </li><li>The incumbent will be expected to operate a computer terminal. </li><li>Prolonged periods sitting at a desk and working on a computer. </li></ul> <p>EDUCATION, TRAINING AND EXPERIENCE:</p> <ul> <li>High school diploma or GED certificate required. </li><li>1-2 years of experience in mortgage lending preferred. Strong customer service and administrative skills. </li><li>Preferred: Bilingual in English and Spanish </li></ul>