<p>Introduction</p> <p>A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.</p> <p>Your role and responsibilities</p> <p>As a Business Transformation Consultant for Sales & Commerce, you will lead strategic initiatives that redefine how organizations engage customers, drive revenue, and optimize commercial operations in the digital age. You will partner with business and technology leaders to design and implement transformative strategies that align sales, marketing, and commerce functions with evolving customer expectations, emerging technologies, and competitive market dynamics.</p> <p>Your primary responsibilities will include:</p> <ul> <li>Conduct Maturity Assessments: Assess current-state processes to identify growth opportunities and architect future-state operating models that integrate digital sales channels, omnichannel commerce, and customer-centric engagement strategies. </li><li>Define Transformation Roadmaps: Develop strategic plans that enable the adoption of modern platforms such as CRM, CPQ, eCommerce, OMS, and customer data platforms (CDPs). </li><li>Facilitate Cross-Functional Alignment: Collaborate with stakeholders to ensure alignment and agile delivery of transformation initiatives. </li><li>Enable Solution Adoption: Implement solutions that drive business outcomes and optimize commercial operations. </li><li>Drive Stakeholder Engagement: Engage with business and technology leaders to ensure successful transformation and adoption of new strategies. </li></ul> <p>Required education</p> <p>None</p> <p>Preferred education</p> <p>Bachelor's Degree</p> <p>Required technical and professional expertise</p> <ul> <li>Digital Commerce Expertise: Experience with designing and implementing transformative strategies that align sales, marketing, and commerce functions with evolving customer expectations and emerging technologies. </li><li>Business Process Assessment: Experience with assessing current-state processes to identify growth opportunities and architect future-state operating models that integrate digital sales channels and customer-centric engagement strategies. </li><li>Modern Platform Implementation: Experience with enabling the adoption of modern platforms such as OutSystems. </li><li>Change Management Capabilities: Experience with facilitating cross-functional alignment, stakeholder engagement, and agile delivery of transformation initiatives to ensure successful transformation and adoption of new strategies. </li><li>Strategic Planning: Experience with developing strategic plans that drive revenue growth, improve customer engagement, and optimize commercial operations in the digital age. </li></ul> <p>Security Requirement</p> <p>Must hold and maintain an active DoD Security Secret Clearance</p> <p>Preferred technical and professional experience</p> <ul> <li>Digital Commerce Knowledge: Experience with emerging technologies and trends in digital commerce, including omnichannel commerce and customer-centric engagement strategies. </li><li>CRM and CPQ Expertise: Experience with enabling the adoption of modern platforms such as CRM and CPQ to drive business outcomes and optimize commercial operations. </li><li>Customer Data Platforms: Experience with implementing customer data platforms (CDPs) to enhance customer engagement and drive revenue growth. </li></ul> <p>ABOUT BUSINESS UNIT</p> <p>IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.</p> <p>YOUR LIFE @ IBM</p> <p>In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.</p> <p>Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.</p> <p>Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.</p> <p>Are you ready to be an IBMer?</p> <p>ABOUT IBM</p> <p>IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.</p> <p>Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.</p> <p>At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.</p> <p>IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.</p> <p>OTHER RELEVANT JOB DETAILS</p> <p>IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:</p> <ul> <li>Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being </li><li>Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs </li><li>Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law </li><li>Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals </li><li>Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences </li></ul> <p>We consider qualified applicants with criminal histories, consistent with applicable law.</p> <p>This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.</p> <p>US Citizenship Required.</p> <p>The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.</p>