<p>Company Overview</p> <p>This posting is for Reinders located in Madison, WI</p> <p>Position Overview</p> <p>POSITION SUMMARY</p> <p>The Customer Service/Warehouse Associate works with customers to perform sales, logistics and warehouse activities to ensure high levels of customer satisfaction to produce and increase revenues for Reinders, Inc. Responsible for managing customer relationships; accurately and efficiently processing and preparing sales orders received over the phone, email, in person, web, or fax; assisting customers with technical questions, account maintenance, invoicing and ensuring their experience with Reinders is positive and productive. Will load and unload trucks, move bulk materials, and process inbound and outbound orders. Must be able to lift 50lbs daily. Additionally, will assist with delivery driving to transport orders of equipment, materials, and supplies.</p> <p>ESSENTIAL JOB DUTIES</p> <ul> <li>Build positive relationships with customers by providing excellent customer service through greeting, reporting and regular follow up. </li><li>Process and enter orders in a timely manner. </li><li>Use critical thinking and problem-solving capabilities to coordinate resolution for customer issues regarding product, pricing, lead-times, or quality. </li><li>Develop and communicate customer quotes. </li><li>Assist Reinders' sales and service teams. </li><li>Load and unload orders, stock inventory, and maintain warehouse. </li><li>Acquire and utilize knowledge of all Reinders products and services. </li><li>Operate a forklift to load and unload vehicles. (DO YOU WANT TO ASK IF THEY NEED TO BE FORKLIFT CERTIFIED BEFORE WE POST?) </li><li>Occasionally deliver orders to appropriate customers and maintain appropriate Tier driver status. </li><li>Perform other duties as assigned. </li></ul> <p>Skills We Are Seeking</p> <p>QUALIFICATIONS</p> <p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>Education and/or Experience</p> <ul> <li>High School Diploma or Equivalent required. Minimum one-year experience in customer service (IS 1 YR EXPERIENCE REQUIRED OR PREFERRED?) </li></ul> <p>Language Skills</p> <ul> <li>Strong business and telephone communication skills. Ability to read and comprehend simple instructions and correspondence. </li></ul> <p>Mathematical Skills</p> <ul> <li>Ability to add, subtract, multiply, and divide, and use of fractions and decimals. </li></ul> <p>Other Qualifications</p> <ul> <li>Must have a valid driver's license. </li><li>Qualify as fit for duty under federal DOT guidelines by holding a federal medical card, as appropriate for Tier driver status. </li><li>Requires the ability to pass forklift operator course and drive a forklift. </li><li>Strong knowledge of MS Office; specifically, Word, Excel, and Outlook. </li><li>Must have a positive attitude and the ability to work well in a team setting. </li><li>Outgoing and engaging communication style to interact positively with customers. </li><li>Ability to work in a fast-paced environment. </li><li>Must be self-motivated and willing to take on any necessary tasks to assist customers and fulfill all necessary duties. </li><li>Accountable, reliable, and willing to take ownership. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Experience working in the green industry is desired. </li></ul> <p>Physical Demands</p> <ul> <li>Ability to meet physical requirements, including alternating between standing, sitting, walking, bending, carrying, pushing and/or pulling, stooping, kneeling, and crouching. </li><li>Must frequently lift and/or move up to 50 lbs. </li></ul> <p>Work Environment</p> <ul> <li>Work is performed in both a store setting, warehouse environment, and occasional outdoor work. The noise level is usually moderate. While performing the duties of this job, the employee frequently works near equipment such as pallet jacks, delivery trucks, and lawn/turf equipment. </li></ul> <p>BENEFITS</p> <p>The following comprehensive benefits plan is offered to Full Time employees:</p> <ul> <li>Health, Dental, Life, and Vision Insurance </li><li>401k with company match </li><li>Short-term and Long-term disability </li><li>Flexible Spending Account </li><li>Employee Assistance Program </li><li>Pet Insurance </li><li>Stitch Voluntary Insurance: Accident, Critical Illness, Hospital Indemnity, Cancer </li></ul> <p>THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.</p> <p>SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.</p> <p>If you are ever unsure whether a message is really from SiteOne, here's how to protect yourself from recruiting scams:</p> <ul> <li>SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews </li><li>All SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com/ </li><li>SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent. </li><li>You can always reach our SiteOne team directly at Recruiting@siteone.com to confirm </li></ul> <p>Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.</p>