<p>Training & Learning Manager</p> <p>We are seeking a strategic and results-driven Training & Learning Manager to lead the key pillars of development, delivery and quality monitoring of organizational training within the healthcare and patient services industry.</p> <p>This role is responsible for driving and measuring service excellence through data-informed programs, delivering impactful technical and soft-skills training, and providing support with employee development. The Manager partners with operational leadership and human resources to align learning strategies, employee performance measures with departmental goals.</p> <p>Experience</p> <ul> <li>5 years of experience in training, quality assurance, performance improvement, or learning and development. </li><li>Content evaluation and some curriculum development strongly preferred </li><li>2+ years of supervisory or leadership experience required. </li><li>Experience within a customer service center or a healthcare environment strongly preferred. </li></ul> <p>Education</p> <ul> <li>Bachelor's degree in business, education, organizational development, or related field required. </li><li>Experience with adult learning modalities and implementing training delivery for measured results. </li><li>Training & learning industry certifications, industry association participation desired. </li></ul> <p>Technical Skills</p> <ul> <li>Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). </li><li>Strong analytical skills with the ability to translate data into actionable insights. </li><li>Excellent platform skills, follow up and organizational skills will be critical for success. </li><li>Model professional behavior and reinforce organizational and departmental values </li></ul> <p>Compensation & Benefits</p> <p>A comprehensive and competitive benefits package, including:</p> <ul> <li>Salary of $125k-$145k based on experience and qualifications </li><li>Medical, Dental, and Vision Insurance </li><li>Retirement Savings Plan </li><li>Flexible Spending Accounts </li><li>Paid Time Off and Paid Holidays </li><li>Tuition Reimbursement </li></ul>