<p>This position will provide administrative support functions to Innovative Education's (InEd) Training & Support team by maintaining and monitoring onsite Faculty Production Stations; assisting with providing time-sensitive support to USF online instructors by troubleshooting and responding to technical questions; assist in quality assurance of InEd offerings by checking links, confirming captioning in media and reviewing general accessibility; assist with the design, research, development and facilitation of workshops and webinars for USF instructors etc.</p> <p>This position requires excellent written and verbal communication skills, strong attention to detail and accuracy, and the ability to work effectively as part of a team. This individual will interface with USF Faculty, so a positive and professional demeanor is an absolute must.</p> <p>Working at USF</p> <p>With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.</p> <p>About USF</p> <p>The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.</p> <p>Compliance and Federal Notices</p> <p>This position may be subject to a Level 1 or Level 2 criminal background check.</p> <p>Applicants have rights under Federal Employment Laws:</p> <p>The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.</p> <p>Family and Medical Leave Act (FMLA)</p> <p>Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.</p> <p>Equal Employment Opportunity</p> <p>The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.</p> <p>Student Temporary (OPS) work. This position will provide administrative support functions to Innovative Education's (InEd) Training & Support team by maintaining and monitoring onsite Faculty Production Stations</p> <p>Minimum: Must be in good academic standing at the University of South Florida. Must not be under current disciplinary probation, suspension or expulsion. Must be proficient in Microsoft Office Suite, specifically PowerPoint Excel, Word and Outlook. Have a genuine interest in the field of Instructional Design, Online Learning, and technical training.</p> <p>Preferred: Experience developing content in Camtasia, Articulate 360, Storyline, or similar programs. Experience developing and/or supporting courses via the Canvas LMS or a similar Learning Management System. Experience serving faculty or students in a support role. Have one or more academic calendar year(s) remaining before graduation. Knowledge of online learning pedagogy strategies. Pursing a degree in instructional technology, mass communications, education. arts, or a related field.</p> <p>Special Skills: Extremely comfortable with online technologies and able to quickly learn an array of e-learning software programs. Excellent writing, researching, proofreading, and editing skills. Strong communication skills and the ability to work effectively in a group setting.</p> <p>Maintain and monitor InEd's onsite Faculty Production Stations.</p> <p>Assist with providing time-sensitive support to USF online instructors by troubleshooting and responding to technical questions.</p> <p>Assist in quality assurance of InEd offerings by checking links, confirming captioning in media and reviewing general accessibility.</p> <p>Assist with the design, research, development and facilitation of workshops and webinars for USF instructors.</p> <p>Assist in the documentation, research, and review of existing support cases to aid in the creation of future workshop content, support documentation, or blog articles.</p> <p>Assist in the refinement and updating of online courses using a variety of tools including Canvas, Articulate 360, Storyline, Adobe Premier Pro, Camtasia, Canva, and Microsoft Office.</p> <p>Assist in the administrative support functions of Innovative Education's Training & Support team.</p>