<p>Job Description</p> <p>General Summary:</p> <p>As the Business Engagement & Technology Principal Engineer, the person will cultivate partnerships with our product owners, business partners, and Data/Technology/Engineering (DTE) to understand business and technical needs and to recommend, design, build, support, and manage the implementation of new solutions and integrations on the ServiceNow platform.</p> <p>Key Duties and Responsibilities:</p> <p>Focus on HR Service Delivery, IT Service Management, IT Asset Management from development to support and working with the corresponding business stakeholders.Lead business requirements/user stories discussions (or partner with analysts), perform gap analyses, recommend solution designs, configure existing ServiceNow modules, develop custom applications, and develop integrations.Understand their needs and vision and deliver technology solutions to support and enable their goals and objectivesAdvise business partners on all critical technical decisions during project delivery.Ensure collaboration and hand-off to support team post-delivery while remaining a subject matter expert and escalation point.Collaborate with our on- and off-shore managed services team on projects, enhancements, and maintenance activities.Stay current on new ServiceNow features/releases and unused module functionality to drive platform expansion and adoption.Work with Internal Controls, audit support teams, Quality, and Testing and Validation teams as needed to meet SOX/GxP regulatory/validation and change management requirements.Act as liaison to testing/validation team and Quality. Other GxP activities include maintaining the configuration workbook, functional requirements document, data validation scripts, and traceability for out-of-the-box functionality.Research and apply available ServiceNow hotfixes, patches, and upgrades while ensuring configurations and customizations function as expected. Work with business partners to plan the timing, testing, and communication of these activities.Perform day-to-day support, administration, and maintenance of the ServiceNow Platform</p> <p>Knowledge and Skills:</p> <p>Has Knowledge or experience in implementing supporting ServiceNow core modules.Has knowledge of configurations such as Business Rules, Client Scripts, Script Includes, Access Controls, Notifications, Flow Designers, and WorkflowsStrong skills/experience with HR Service Delivery, IT Service Management, IT Asset Management, and Custom ApplicationsKnowledge of web-based development technologies, specifically - JavaScript, Ajax, HTML, Angular & CSSExperience working on Web Services integrations such as REST, JSON & SOAP, and working in a SAAS EnvironmentWorking & implementation experience with Service PortalExceptional analytical, quantitative, problem-solving, and prioritization skillsFamiliarity with GxP and SDLC Validation processGood knowledge of running IT-managed services or outsourced/ offshore teamsKnowledge, familiarity, or experience working within a pharmaceutical industry in a validated environment.Experience in Agile methodology</p> <p>Education and Experience:</p> <p>Bachelor's degree in technology discipline or equivalent6 years relevant business systems in the Life Sciences industry, or the equivalent combination of education and experience</p> <p>Pay Range:</p> <p>$140,700 - $211,000</p> <p>Disclosure Statement:</p> <p>The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.</p> <p>At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.</p> <p>Flex Designation:</p> <p>Hybrid-Eligible Or On-Site Eligible</p> <p>Flex Eligibility Status:</p> <p>In this Hybrid-Eligible role, you can choose to be designated as:</p> <ol> <li> <p>Hybrid: work remotely up to two days per week; or select</p> </li><li> <p>On-Site: work five days per week on-site with ad hoc flexibility.</p> </li></ol> <p>Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.</p> <p>Company Information</p> <p>Vertex is a global biotechnology company that invests in scientific innovation.</p> <p>Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.</p> <p>Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com</p>