<p>Description</p> <p>Security Finance is Hiring: Help Desk Support 2</p> <p>Location: This position is remote with travel required on a quarterly basis. (Must reside in AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI)</p> <p>Security Finance is a trusted leader in the financial services industry, serving communities since 1955 with safe, easy installment loans and income tax preparation. We're looking for a dedicated and customer-focused Help Desk Support professional to join our team and provide technical, hardware, software, and operational support to our company-maintained systems and services.</p> <p>As a Remote Help Desk Support 2, you will:</p> <ul> <li>Provide Level 2 remote technical support for hardware, software, and basic operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel in Spanish and English. </li><li>Mentors and assts level 1 technicians with Technical Support </li><li>Receives initial and referred incoming contacts and calls from field and home office personnel regarding system or operational related problems and/or service request </li><li>Resolves moderately complex problems requiring system and technical knowledge and delivers services to meet internal customer expectations and needs </li><li>Records key information of reported incidents into Incident (case) Management System </li><li>Determines additional routing of reported cases to other Help Desk levels and/or supporting departments as needed </li><li>Reviews Tier 1 tickets for correct troubleshooting and resolution status </li><li>Informs management of recurring problems and/or deficiencies </li><li>Assist with electronic setup for new office locations or merged offices as needed. </li><li>Perform quality assurance testing and assessment of new software. </li><li>Prompt and regular attendance is required. </li></ul> <p>To be a great fit, you should have:</p> <ul> <li>1 year of experience in a help desk environment </li><li>A reliable internet connection (DSL or faster) </li><li>A strong customer service orientation with effective verbal and written communication skills </li><li>Ability to work professionally with others and maintain composure in stressful situations </li><li>Flexibility in work hours </li><li>Basic knowledge of computer based systems, tools, and processes as well as basic knowledge of company business processes, policies and procedures </li><li>Ability to troubleshooting and remotely installing hardware </li><li>High School Diploma or equivalent required </li><li>A 2-year technical school degree or equivalent (preferred) </li><li>Related technical certifications (preferred) </li></ul> <p>We offer:</p> <ul> <li>Top-notch training to help you build a solid foundation and excel in your role. </li><li>A comprehensive benefits package including medical, dental, life insurance, short- and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time. </li><li>Community Service opportunities - we actively contribute to charities, local food banks, and educational initiatives. </li><li>Career growth potential - we encourage internal growth and provide pathways for advancing careers. </li></ul> <p>Why Security Finance?</p> <p>We are a proud, community-focused company that has been helping our neighbors since 1955. We offer a welcoming and supportive work environment, where employees are valued and given opportunities to grow. At Security Finance, it's not just about providing financial services-it's about making a difference in the communities we serve.</p> <p>Ready to make a difference?</p>