<p>Site: The General Hospital Corporation</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>32 hours a week, onsite</p> <p>Evening 3-11:30pm, rotating weekends</p> <p>Job Summary</p> <p>Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties.</p> <p>Essential Functions-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.</p> <ul> <li>Make patient appointments and maintain appointment records. </li><li>Greet and assist patients. </li><li>Answer telephones, assist callers with routine inquiries, and schedule appointments. </li><li>File materials in patient folders and print appointment schedules. </li><li>Process patient billing forms and scan documents to patient medical record/LMR. </li><li>Call for patient medical records and laboratory test results. </li><li>Open and distribute unit mail or faxes. </li><li>Type forms, records, schedules, memos, etc., as directed. </li><li>May be required to accept co-payments. </li><li>Handles, screens and/or takes messages related to prior authorizations, </li><li>provider questions, prescription refills, and test results. </li><li>Acts as "Super User" for scheduling, registration and billing systems. </li><li>Provides assistance and training to others in these areas. </li><li>May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. </li></ul> <p>Qualifications</p> <p>Education</p> <p>High School Diploma or Equivalent required</p> <p>Experience</p> <p>office experience 2-3 years required</p> <p>Knowledge, Skills and Abilities</p> <ul> <li>Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. </li><li>Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. </li><li>Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. </li><li>Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. </li><li>Managing one's own time and the time of others. </li><li>Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. </li></ul> <p>Additional Job Details (if applicable)</p> <p>The Labor and Delivery PSC II serves as the central source of information on the inpatient Labor and Delivery Unit interacting with patients, families and visitors; unit-based staff; and clinical and clerical staff in all departments throughout the MGH. This is a fast-paced environment that requires the successful candidate to handle multiple demands often simultaneously.</p> <p>Under the general direction of the Program Manager, PSC IIs serves as the central source of registration and information on the in-patient Labor & Delivery unit. Provides clerical and reception support function in TRIAGE, registers patient, coordinates admission and discharge of patient and transfer from Labor & Delivery Unit. Collaborates with Police and Security for infant security and screen visitors for patient security. Answers all telephone calls and responds accordingly. Remains calm in emergency situations with the ability to function at a high level to assist the team in coordinating resources for patient care. Candidate must be sensitive to patient needs and responsive to medical and nursing staff needs. Receives patients' relatives and visitors and directs them to the appropriate individual(s). Effective interpersonal and communication skills are essential. Provides support as needed to all OB staff. Must have excellent customer service and organizational skills. Performs full registration functions and insurance verification.</p> <p>Physical Requirements</p> <ul> <li>Standing Occasionally (3-33%) </li><li>Walking Occasionally (3-33%) </li><li>Sitting Constantly (67-100%) </li><li>Lifting Occasionally (3-33%) 20lbs - 35lbs </li><li>Carrying Occasionally (3-33%) 20lbs - 35lbs </li><li>Pushing Rarely (Less than 2%) </li><li>Pulling Rarely (Less than 2%) </li><li>Climbing Rarely (Less than 2%) </li><li>Balancing Occasionally (3-33%) </li><li>Stooping Occasionally (3-33%) </li><li>Kneeling Rarely (Less than 2%) </li><li>Crouching Rarely (Less than 2%) </li><li>Crawling Rarely (Less than 2%) </li><li>Reaching Occasionally (3-33%) </li><li>Gross Manipulation (Handling) Constantly (67-100%) </li><li>Fine Manipulation (Fingering) Frequently (34-66%) </li><li>Feeling Constantly (67-100%) </li><li>Foot Use Rarely (Less than 2%) </li><li>Vision - Far Constantly (67-100%) </li><li>Vision - Near Constantly (67-100%) </li><li>Talking Constantly (67-100%) </li><li>Hearing Constantly (67-100%) </li></ul> <p>Remote Type</p> <p>Onsite</p> <p>Work Location</p> <p>273 Charles Street</p> <p>Scheduled Weekly Hours</p> <p>32</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Evening (United States of America)</p> <p>EEO Statement:</p> <p>The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>