<p>At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.</p> <p>Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.</p> <p>We're committed to fostering innovation, and we're excited to invite you to be part of our journey as we shape the future of technology at the world's best airline!</p> <p>The Field Engineer responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.</p> <p>Responsibilities</p> <ul> <li>Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms. </li><li>Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.). </li><li>Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request. </li><li>Verify the asset in accordance with Delta policy prior to the move. </li><li>Update asset management systems. </li><li>Troubleshoot and resolve all hardware and software problems supported by Field Operations. </li><li>Connect with the Field Planning and Project Management organization. Duties may include research, providing input into work requests, and occasional assistance with site surveys. </li><li>Perform preventative maintenance on operational devices. </li><li>Coordinate external vendor services. </li><li>Install, customize, maintain, test, and troubleshoot operating systems and other systems software </li><li>Provide on-site, and on-call 7x24x365 support, as needed. </li><li>Provide technical support, as needed, to the enterprise. </li><li>Configure, install, maintain, test, and troubleshoot hardware systems </li><li>Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems. </li><li>Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures. </li><li>Coordinate activities with internal/external technology owners/service providers </li></ul>