<p>Job Title: Shift Leader</p> <p>Company: Chick-fil-A</p> <p>Location: North Canton FSU</p> <p>Reports To: Operations Director</p> <p>Mission</p> <p>To lead the front-line team by creating a culture of excellence through strong communication, guest focus, and operational execution-ensuring smooth shifts, empowered team members, and consistently high guest satisfaction.</p> <p>Outcomes</p> <ul> <li>Execute daily shift plans with clarity, urgency, and team alignment-ensuring all roles are filled and systems are followed. </li><li>Maintain Speed of Service under 3:30 and order accuracy > 99% during assigned shifts. </li><li>Conduct 2 team member check-ins per week, offering real-time coaching, encouragement, and feedback. </li><li>Achieve 90%+ team member satisfaction on anonymous monthly zone surveys. </li><li>Drive consistent cleanliness and food safety excellence, with 100% completion of all shift checklists and immediate escalation of any issues. </li><li>Model high standards of hospitality, personally engaging with at least 10 guests per shift. </li><li>Partner with Directors to identify and elevate at least 1 emerging leader quarterly. </li><li>Ensure team compliance with CFA One guest sign-ups, digital upselling, and zone-specific promotions. </li></ul> <p>Competencies</p> <p>Behavioral Fit</p> <ul> <li>Strong communication and team leadership </li><li>Operational awareness and multitasking </li><li>Decision-making under pressure </li><li>Personal accountability and resilience </li><li>Guest-first focus </li><li>Ability to resolve conflict quickly and gracefully </li><li>Timely follow-through </li><li>Adaptability and initiative </li></ul> <p>Cultural Fit</p> <ul> <li>Enthusiastic and empowering presence </li><li>Models grace under pressure </li><li>Generous with encouragement and accountability </li><li>Truth-driven in correction and coaching </li><li>Consistently upholds CFA values and brand standards </li><li>Invested in people and process growth </li></ul> <p>Married to the Mission: Grow People, Grow Business, but dating the Methods.</p> <p>Vision: To provide Excellence through Hospitality to help our community Grow.</p> <p>Values: Excellence, Hospitality, Growth</p> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>