<p>Serves as Assistant Golf Professional at Aldeen Golf Club and Practice Center, working closely with the Head Golf Professional to oversee daily operations. Manages key areas including customer service, the golf software POS and reservation/registration systems, and seasonal staff. Coordinates golf outings and assists with special events. Provides support for instructional programs and delivers private golf lessons as needed.</p> <p>TitleAssistant Golf ProfessionalDepartmentAldeen Golf ClubStatusFull TimeOffice LocationAldeen Golf ClubReports ToHead Golf ProfessionalFLSA StatusExempt Position DescriptionServes as Assistant Golf Professional at Aldeen Golf Club and Practice Center, working closely with the Head Golf Professional to oversee daily operations. Manages key areas including customer service, the golf software POS and reservation/registration systems, and seasonal staff. Coordinates golf outings and assists with special events. Provides support for instructional programs and delivers private golf lessons as needed.</p> <p>ROCKFORD PARK DISTRICT VISION, MISSION AND LEADERSHIP BY VALUESAgency VisionTo be the best urban parks and recreation system in North America, as measured by national standards and the citizens we serve.Agency MissionThe Rockford Park District is in business to "help people enjoy life" by providing a quality park and recreation system.Vision & Planning SystemThe District aligns itself and all its resources to achieve its purpose, vision, mission, and priorities. This successfully drives the strategic plan, operational plans, and performance goals.Policy Management & Operations SystemEvery team member serves as an active contributor in the development of the team's operational plan; develops job strategies and plans that support the team's operational goals; identifies timetables for completion; plans daily work activities in an organized manner ensuring effective utilization of time and resources in the completion of job tasks.Leadership by Values SystemLeadership by Values can only be achieved if all team members believe in and live by these shared values: accountability, integrity, passion, agility, relationship oriented, results driven, service oriented, respectful, and innovative. While all team members share these essential values, our culture is enriched by and welcomes the diverse supporting values of its team members.Diversity, Equity, Inclusion and Belonging StatementThe Rockford Park District is committed and accountable to being a place where everyone is invited and belongs, as demonstrated by being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility and valuing all team members, partners and community members for their unique experiences and backgrounds.</p> <p>RELATIONSHIPS TO RESULTS CULTUREDefinitionSustained by long-term, positive, exceptional relationships with stakeholders and team members as our hallmark of success.</p> <p>ONE TEAM, ONE GOAL COMMITMENTDefinitionTo work together to achieve the mission, vision, and shared values of the Rockford Park District.ConnectednessDepartments are truly interconnected to support the mission and vision of the Rockford Park District.</p> <p>ESSENTIAL FUNCTIONS include the following. Other duties may be assigned</p> <p>Leadership by Values</p> <ul> <li> <p>Establish and maintain a high level of citizen confidence.</p> </li><li> <p>Demonstrate the principles of One Team, One Goal in daily interactions with staff and guests.</p> </li><li> <p>Assist with establishing and maintaining exceptional relationships with internal team members and external stakeholders.</p> </li><li> <p>Support and ensure a culture of diversity, equity, inclusion, and belonging exists in all areas of the Park District.</p> </li><li> <p>Lead with a servant leader style and approach when interacting with internal and external customers.</p> </li></ul> <p>Operational Excellence</p> <ul> <li> <p>Provide on-site supervision of Aldeen Golf Club and Practice Center as assigned, including serving as Manager on Duty (MOD).</p> </li><li> <p>Oversee the day-to-day operations of all departments and areas at Aldeen Golf Club, including seasonal team members.</p> </li><li> <p>Assist with day-to-day operations of the Aldeen Golf Club and Practice Center.</p> </li><li> <p>Provide oversight of monthly budgets and report variances to the Head Golf Professional as applicable.</p> </li><li> <p>Liaison for the Aldeen Men's Golf Association (AMGA) and other leagues/customer groups, including event support and communication of rules/scoring.</p> </li><li> <p>Manage the GPS program for the cart fleet, including updates for course conditions, promotions, and surveys.</p> </li><li> <p>Help promote Aldeen as a premier golf club and family-friendly venue.</p> </li><li> <p>Provide content for social media with the Head Golf Professional.</p> </li><li> <p>Recruit, plan, and manage golf outings and events, coordinating with outings/events staff, Food & Beverage Operations, and other team members.</p> </li><li> <p>Provide private lessons.</p> </li><li> <p>Manage contracts and Certificates of Insurance (COIs) for the facility.</p> </li><li> <p>Work closely with Operational Systems and IS to support and troubleshoot golf POS and reservation software; serve as on-call MOD for system issues.</p> </li><li> <p>Assist with the facility calendar for events as needed.</p> </li><li> <p>Manage the facility scheduling software and ensure team members are properly trained.</p> </li><li> <p>Manage the phone system, update message trees, and ensure calls/messages are returned in a timely manner (typically within 24 hours).</p> </li><li> <p>Develop, analyze, and implement new programs based on trends and industry standards to increase revenue and maintain existing programs.</p> </li><li> <p>Assist with preparing reports and other business data for Aldeen and other courses as needed.</p> </li><li> <p>Work with restaurant and pavilion tenants to ensure customer service standards and policy compliance are maintained.</p> </li><li> <p>Ensure restrooms, clubhouse, Pro Shop, and all public areas are cleaned regularly and meet Park District standards.</p> </li><li> <p>Record and report monthly progress toward goals and recommend areas for improvement.</p> </li><li> <p>Assist Director of Operations as needed to provide consistency for business functions.</p> </li></ul> <p>Performance Management / Development</p> <ul> <li> <p>In collaboration with the Human Resources Department, recruit, hire, train, coach, schedule, and evaluate seasonal team members for assigned departments/areas.</p> </li><li> <p>Monitor and evaluate team member performance and document performance as needed.</p> </li><li> <p>Provide coaching, encouragement, direction, and corrective action in accordance with District policies and procedures.</p> </li><li> <p>Participate in disciplinary and termination actions when necessary, including implementing the District's recognition/reward program.</p> </li><li> <p>Provide training and development opportunities that enhance team member skills, knowledge, and abilities.</p> </li><li> <p>Manage time, attendance tracking, and approval of seasonal employee hours.</p> </li><li> <p>Recommend and organize team members and operations to meet current and future needs.</p> </li><li> <p>Attend trainings, seminars, and conferences to enhance personal development.</p> </li><li> <p>Assist Head Golf Professional in organizing one-on-ones, meetings, and presentations to enhance communication with staff or community groups.</p> </li></ul> <p>Compliance</p> <ul> <li> <p>Assist the Head Golf Professional in ensuring staff implements all PDRMA procedures, policies, checklists, training, and documentation to meet risk management requirements.</p> </li><li> <p>Maintain working knowledge of department safety procedures and attend required safety trainings and in-service programs.</p> </li><li> <p>Required to attend and participate in District meetings, including Rockford Park District Board meetings, when requested.</p> </li></ul> <p>Customer Satisfaction</p> <ul> <li> <p>Provide quality customer service to all patrons, guests, and District employees.</p> </li><li> <p>Ensure a superior customer experience through service knowledge, flexibility, thoroughness, and professionalism.</p> </li><li> <p>Quickly and effectively resolve customer concerns to ensure satisfaction.</p> </li><li> <p>Assist patrons in interpreting golf policies, rules, and regulations as needed.</p> </li></ul> <p>Teamwork</p> <ul> <li> <p>Work in cooperation with the Golf Team to strengthen overall operations of Aldeen Golf Club.</p> </li><li> <p>Work collaboratively with various departments and facilities within the Rockford Park District to ensure operational success.</p> </li><li> <p>Assist with day-of operations for leagues, outings, and events as needed.</p> </li><li> <p>Responsible for being the Media Spokesperson when serving as Manager on Duty.</p> </li><li> <p>Fill in as needed for operational coverage (starters, rangers, cart attendants, etc.).</p> </li></ul> <p>Cash Control</p> <ul> <li> <p>Maintain knowledge of the computer cash register system and credit card operations.</p> </li><li> <p>Assist with checking patrons in for tee times and performing cashier duties as needed.</p> </li><li> <p>Perform cashier and other golf program duties as needed.</p> </li></ul> <p>Education/Experience</p> <ul> <li> <p>Bachelor Degree in Business Management and or 3-5 years of related work experience, or equivalent combination of education and experience required.</p> </li><li> <p>PGA/LPGA Professional Preferred</p> </li></ul> <p>Critical Skills, Knowledge, and AbilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:</p> <ul> <li> <p>Work effectively with other District employees, partners, vendors, donors, and volunteers</p> </li><li> <p>Ability to professionally network and publicly represent the district</p> </li><li> <p>Have a team orientation approach when working with others</p> </li><li> <p>Ability to provide customers with expert care and efficient service</p> </li><li> <p>Ability to travel as needed and maintain a valid driver's license</p> </li><li> <p>Knowledge of the game of golf, golf programs, and events</p> </li><li> <p>Excellent supervisory skills and techniques</p> </li><li> <p>Good organizational skills and the ability to multi-task on a consistent basis</p> </li><li> <p>Good oral and written communications skills</p> </li><li> <p>Basic knowledge of accounting principles and cash control procedures</p> </li><li> <p>Good computer skills with knowledge of Microsoft Office Suite</p> </li><li> <p>Knowledge of POS Systems</p> </li><li> <p>Excellent problem solving and listening skills</p> </li><li> <p>Ability to draft correspondence</p> </li><li> <p>Knowledge of tourism and hospitality</p> </li><li> <p>Knowledge of retail merchandising operations</p> </li><li> <p>May be required to work varied shifts between 5:00 a.m. and 11:00 p.m., including nights, weekends, and holidays</p> </li></ul> <p>Physical Requirements</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:</p> <p>Medium work:</p> <ul> <li> <p>Exerting up to 50 pounds of force occasionally</p> </li><li> <p>Exerting up to 20 pounds of force frequently</p> </li><li> <p>Exerting up to 10 pounds of force constantly to move objects.</p> </li></ul> <p>Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:</p> <p>This position works in a typical office environment.</p> <p>BenefitsThe Rockford Park District offers an extensive benefits package designed to support employees' health and wellness, financial security, and overall work-life balance. Key highlights include:</p> <p>Health & Wellness</p> <ul> <li> <p>Health Insurance: Choose from three PPO Plans administered by BlueCross/BlueShield of Illinois, including a High Deductible Health Plan (HDHP) with an option for a Health Savings Account (HSA).</p> </li><li> <p>Dental Insurance: Coverage through BlueCross/BlueShield, with a $2,000 individual annual maximum.</p> </li><li> <p>Vision Insurance: Provided by EyeMed, offering discounts on frames, lenses, and other vision services.</p> </li><li> <p>Wellness Program: Empower Health Services offers a variety of programs and resources to support employee well-being, including wellness challenges and health resources.</p> </li><li> <p>Employee Assistance Program: Confidential counseling and support for personal and work-related challenges through SupportLinc.</p> </li></ul> <p>Financial Security</p> <ul> <li> <p>Retirement Plans: Illinois Municipal Retirement Fund (IMRF) pension with voluntary additional contributions & optional 457(b) deferred compensation.</p> </li><li> <p>Life Insurance: Employer-paid life & AD&D (2x salary, up to $300K) plus optional voluntary coverage</p> </li><li> <p>Critical Illness & Accident Insurances: Provides financial support by covering out-of-pocket costs for covered critical illnesses and offering optional accident insurance for additional protection.</p> </li><li> <p>Tax-Free Accounts: HSA (with HDHP) & FSA for medical and dependent care expenses</p> </li><li> <p>Employee Crisis Fund: Provides financial assistance of up to $2,500 for unforeseen emergencies such as medical crises, loss of a primary residence, or a family tragedy. Repayments are made through bi-weekly payroll deductions with flexible terms.</p> </li></ul> <p>Paid Time Off: Vacation, Sick Leave, Holidays, Personal Days, Bereavement, and various leave programs.</p> <p>Additional Benefits</p> <ul> <li>Employee Participation Program: Use for District programs or passes including: Nicholas Conservatory & Gardens, Golf Membership, or up to $400 on a card to use throughout Park District facilities. </li></ul> <p>Exclusive Discounts: Local partners, safety shoe reimbursement, and more</p> <p>Unique Benefits: Legal, identity theft, and pet insurance options</p> <p>This robust benefits package reflects the District's commitment to fostering a supportive and rewarding workplace.</p>