<p>We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centric Client Support team catering to our large institution clients that utilize our low latency proprietary trading platform. If you are a self-starter, love to problem solve, thrive and contribute to a growing team, then you have come to the right place. The Client Support Analyst is a full-time exempt position reporting to our Head of Desk Support.</p> <p>WHAT YOU WILL DO</p> <ul> <li> <p>Provide level 1 and 2 trade, system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:</p> </li><li> <p>First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications</p> </li><li> <p>Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms</p> </li><li> <p>Troubleshoot system and client connectivity issues</p> </li><li> <p>Investigate order routing issues between SpiderRock and multiple execution brokers</p> </li><li> <p>Perform QA of internal trading tools, algorithms and risk applications and document as needed</p> </li><li> <p>Assist in client-onboarding and account creation</p> </li><li> <p>Work closely with our Enterprise Operations, Sales/Business Development and Development teams</p> </li><li> <p>Train new support analysts and lead support team efforts</p> </li></ul> <p>WHAT WE ARE LOOKING FOR</p> <ul> <li>Bachelor's degree or equivalent experience </li><li>Concentrations on Finance, Economics, Mathematics or Computer Science are preferred </li><li>FIX protocol experience is recommended </li><li>Experience using SQL, Python, C#, and understanding US Equities and Derivatives (Indexes and Options), Futures </li><li>Required to obtain the SIE, Series 3, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses </li><li>Ability to resolve issues in a timely manner </li><li>Professional, motivated attitude </li><li>Strong interpersonal skills and communication </li><li>Manage multiple issues in a fast pace, high pressured technology environment </li><li>Independent self-starter and a keen attention to detail </li><li>Enjoys working in a fast paced, collaborative environment </li><li>Available to work in onsite at our downtown Chicago state of the art office </li><li>Local to Chicagoland area only or willing to relocate to Chicago </li></ul> <p>WHAT TO EXPECT</p> <ul> <li>Highly competitive pay, benefits and bonus structure </li><li>Health insurance (medical, dental, vision) </li><li>Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness) </li><li>Discounted pet insurance </li><li>Progressive time off benefits (unlimited PTO, maternity leave, paternal leave) </li><li>Wellness programs </li><li>Zen Den for meditation, naps, nursing, or just to decompress </li><li>Work with high-caliber and innovative professionals </li><li>Access to unlimited snacks and beverages in our lounge area </li><li>Monthly, Quarterly, and Semi-Annual company sponsored events </li><li>401K Safe Harbor Plan and Match </li><li>Onsite gym membership </li><li>Divvy bike access </li><li>A fun and collaborative environment </li></ul> <p>SpiderRock is an Equal Opportunity Employer</p>